RoyalcarribeanReviews of royalcarribean.com

First cruise on board the Utopia of the Seas cruise ship. Most staff members were exceptional with the odd one being extremely rude which did dampen the mood. My main reason for a low score is because my teenage son was booked for jet skiing in the Bahamas, which you can imagine being the highlight of his trip! This was cancelled minutes before due to the weather which was fine for this duration and I was informed by staff this is the norm! Had we been informed earlier we could have attended a morning session. Royal Caribbean are clearly used to this complaint as they refer you to their T&Cs – yet their website promises: 'experience the thrill of a lifetime....', which is untrue! If you want to avoid children being disappointed, I suggest a trust worthy provider.

Got off of enchantment of the seas today what a joke horrible food rooms outdated AC didn’t really work. TV had 3 channels plays the same stuff. Lines going through it go to guest services they don’t do anything to fix the problem The seas wasn’t even that rough but the ship was shaking side to side so bad The buffet is on the pool deck me and my fiancé walk in there to get a bite and was told can’t enter cause she had a bathing suit on but there is no sign stating bathing suits are not allowed other people in there sitting eating dressed the same but yet we got told not to enter so I had the rundown get a shirt elevators are extremely slow and 1 out of service entertainment was the only thing to do on the ship and it wasn’t even that good. Can’t even hear the people when they talk. through the speakers went to Cozumel told our excursion was 9 hours and we only had 5 hours there booked through Royal Caribbean on the ship it’s sad that they put a better image out of a ship and you spend quite a bit of money for an experience like that just want to give people a heads up before entering that ship you tell the front desk your problems and call the number they basically take your money and it is what it is

Do NOT SAIL WITH ROYAL!!! My heart aches as I recount my experience on the 3-day cruise to the Bahamas on 11/8/2024. The Allure of The Seas, a ship draped in beauty, promised so much more than it delivered. Arriving to find my bag damaged was just the beginning. It felt as though the staff were lost themselves, amidst the very ship they were meant to be guiding us through. I had poured my heart into planning a romantic surprise for my boyfriend—chocolate-covered strawberries, wine, and cheese awaiting our arrival. But as I walked into that room, my excitement turned to disappointment when the surprise was nowhere to be found. To make matters worse, when they finally presented the covered dishes, they carelessly placed them on a small table next to the couch, as if it were just an afterthought. The activities felt stifled, confined to cramped spaces that robbed us of the joy of participation. Wandering the ship became a frustrating endeavor, as I was misdirected time and again about the locations of shows and restaurants. Even the app, designed to simplify our journey, betrayed us with incorrect information about the comedy show’s venue. It felt surreal that the guests appeared more informed than the very staff meant to assist us. As for the food—my culinary expectations plummeted to the depths of disappointment. The buffet offerings lacked flavor and enthusiasm; my scrambled eggs were runny, and the smoked salmon was unappetizingly slimy. After an agonizing wait for dinner, drinks, and to place an order, I was presented with a vegetarian option that was little more than mushrooms in a sad marinara sauce, crusted with breadcrumbs. I couldn’t bring myself to eat it. When I asked for an alternative, it came in the form of mushy white fish, another culinary misstep. In the end, I was left with nothing but bread for dinner and later felt compelled to book a specialty restaurant, a decision that only felt like a desperate attempt to find something worth savoring. The cruise line seemingly forced us into a corner, where we had to pay out of pocket for decent meals after being disheartened by the dreadful complimentary fare. To top it off, my boyfriend and I were obligated to purchase the deluxe drink package—even though, due to medical reasons, I could not drink most of the items on the deluxe list, I was told I had to purchase. Only to sit next to a random couple that told me they were not force to both buy the $134 per person package. I made five calls to customer service upon returning home, each time feeling more frustrated than the last. I spoke with Bell ID# 1010646, who gave her hollow apologies, and the offer of a measly $55 to offset my $110 gratuity which felt like an insult. I was denied the right to speak to someone above her and Royal closed out my case. Lastly, the cruise took their full charges at the end of sailing and still placed a hold on my card, which may take up to 14 business days to clear. $1000 hold even though they have been paid in full! Of course when I called I received the same Customer Service Rep Bell ID#10106456 that offered me another apology with no resolve. It’s evident that Royal Caribbean is accustomed to complaints like mine; the lack of genuine care was palpable. Please spare yourself the heartache and the expense! Save your hard-earned money and precious time—choose a different cruise line and pursue an experience worthy of your dreams!

My wife and I were on the new Celebrity Ascent, Mediterranean Cruise. First thing done was to call at Customer Services and ask for the 20% Gratuity to be removed and was told this would be done but would take a couple of days. I noticed that when buying a drink 20% gratuity as added. At this time the ship was berthed in Ajjacio and subject to the laws in the jurisdiction of France. I pointed this out to the Ass Bar Manager but he could not give a reasonable explanation and kept repeating "Its Company Policy and it won't be removed". A day or two later I made the same complaint to the Deputy Manager Drinks, she also could not give an explanation and also kept saying "Its Company Policy" Tips and Gratuities on this side of the Atlantic are Discretionary and NOT Compulsory. This is an ILLEGAL practice that should be stopped!

A fall from grace…our most recent transpacific cruise aboard the Ovation of the Seas was a far cry from only 2 short years ago. The ship was tremendously over crowed as evidenced by spot shortages of common food and beverage products, jam packed galleys, inconsistent food quality, and never ending lines at the customer service desk. Shore excursions were primarily sold out pre cruise leaving little to occupy the travelers time when considering the laughable quality of on board entertainment highlighted by ongoing sessions of karaoke. A clueless or at the very least untrained cruise director was unable to bring any order to a random collection of subpar activities and events. The process of boarding tenders or even exiting the ship was a long and drawn out process that regularly jammed the hallways of the lower staterooms making it difficult, or impossible to access cabins for extended periods. Cleanliness was a problem in common areas accentuate by episodes of drunken passengers vomiting on the pool deck. Dirt encrusted hot tubs highlighted the solarium experience and stacks of discarded beverage containers could be found on nearly every empty surface throughout the craft. Onboard shopping was limited primarily to trinket quality jewelry, discount quality clothing in an ongoing “rummage sale” . Crew members were undertrained and mercilessly over worked, and the customer serve unit were delightfully unconcerned. Beverage packages were overpriced and the very act of accessing over crowded bars made it difficult to obtain the product cruisers prepaid for. Uniformed security personnel roamed the venues but did little to discourage intoxicated patrons from languishing in bars and public areas. Smoking areas were consistently teaming with patrons unwillingly or unable to relocate for nearly the entire cruise. This was a cruising experience I would expect aboard a Carnival ship but with a much higher price tag.

I recently booked a cruise to the Greek Islands but had to cancel as I broke three ribs. I had paid for the cruise in full but was informed I could get no refund. I fortunately had Holiday insurance and was refunded in full. I'm a member of Crown and Anchor, Royal Caribbean's loyalty Scheme. So after all the upset they refused to credit me the loyalty points even though I paid in full for the cruise. Absolutely disgusting, I will never travel with them again.

23/8/24 we took the ovation of the see cruise from Seattle to Alaska . Outside staff was very rude and not helpful Problems encountered. Excessive queueing, meal times, embarking and disembarking, tours. And the restaurant close 9 .30 and buffet close 9.30 aswell. I am gluten free( celiac) I couldn’t find the food in buffet and the restaurant food also wasn’t good . On supplying your credit card details you are advised that;- 1,You will be charged a gratuity charged, per person per day. 2, You will be charged a gratuity charge for every drink you order. 3, Drinks are charged at twice the local uk pub rates, to then be charged not only gratuity again but also VAT. No duty free on this ship. 4, Cabin staff and waiters give a fantastic service, but other staff are not helpful. If they don't know they just tell you something to get rid of you. 5, Entertainment (Shows) were of a poor standard. And there is no many shows . Will never book on this company again, feel as if ive been totally fleeced and screwed.

There are two very different levels of service on the anthem of the seas ship. The people at customer services are awful. They are condescending and make every effort to make guests feel stupid. A simple request for a daily magazine is met with distain, as if it’s too much for them. The queue is always long. We asked for help downloading the app, the lady serving us was clearly so irritated that she couldn’t even look at us. She snatched the phone and tossed it back with no manners at all. When the app was working she didn’t even say goodbye! Many guests have told me that the customer service teams only purpose is to sell additional services, and I agree. Any comment is met with either “it’s not managed by us, we cannot help, it’s an external provider” or “let me fill in a form and investigate”. Todd from England is apparently a manager, when I complained to him about a shuttle service, he encouraged me to write and complain as “it will never get you anywhere”. He, and a member of his staff, spent over 20 minutes writing down my comments, and promised to get back to me. 24 hours later, I have heard nothing. The rest of the staff on the ship, however, are a stark contrast. They are amazing! The welcomer gentleman (maybe Rajeev) at the restaurant on deck 4 is outstanding, he welcomed us every day with a smile and found us a great table. It was a joy to see him every evening. Waiters Noor and Sanjeev are frankly amazing! They go over and above to make sure that everything is beyond expectations, no matter how busy they are they make you feel special. The two restaurant managers we saw every night are also so attentive (shawshank even found us soup when it was not in the menu). When an incident happened, the restaurant staff could not have been more fantastic. Faultless. Our room was cleaned every day by Rajev, who often left towel sculptures on the bed - which really made us smile!! The bar waitress with shoulder length black hair in the music hall is super friendly. Ibby in the flight area was patient and made our sky dive such fun. So, overall, if you avoid the customer services desk, your holiday will be great!!