RoyalcarribeanReviews of royalcarribean.com

We have just returned from 7 nts on the RCI Liberty of the Seas, it was awful, the ship is 19 years old and the light switches in our suite showed how old it is. My wife and I both have mobility issues, our Concierge Suite was at one end of the ship, the Suite Lounge and the Dining Rooms were all at the other end. It took 200 steps to get to the lift for the lounge/restaurant. Where my wife who i s a Celiac found there was no Gluten Free menu, you order from the main menu then the waiter tells you if it is available or not, he kept saying that's not available, by the end of the day my wife cried, it was dreadful. Nobody told us of the Genie Level we, would have upgraded, as we normally cruise MSC YACHT CLUB where all is included. We found that RCI is catering for a younger type of passenger, the evenings were a drag, the entertainment was cheap and not for us. The kettle had a 2 pin plug, so it had to be plugged in on my wife's dressing table plug, crazy. We found the WIFI and the Wines to be expensive and not the greatest, my wife's WIFI paid for in advance, took 20 minutes for an engineer to connect. We always have breakfast in our cabin, so we ordered from room service. Initially we found that the room service breakfast for 3 days was farcical, double plates of the same food, items delivered but not ordered, cold plates with cold food. I wrote to the Hotel Director, we never had a reply, but it all dramatically improved, with an Officer and a waiter serving exactly what we had ordered. We had our final bill it showed a gratuities to staff charge for each day at $21 each, so $42 a day x 7 days had been added, we went down to deck 5 and saw a Concierge Officer, who said he would get the charges removed, but it would take place over night. When we got home there was an email from RCI with the final bill and yes, as you guessed, it had not been removed, so I rang RCI UK and they promised to get it removed. This was our fifth cruise in 2026 and it was the poorest, so overall we were happy to get off. Next we have a Cunard Queen Anne Queens Grill suite in December, looking forward to it. Then next year back to the MSC YACHT CLUB.

so far it has taken royal carribean over 1 week to send a confirmation of booking and invoice for transfer and pre cruise hotel...even escalation to senior management seems to have fallen on deaf ears...what do you want me to do RCC to pay you money??????

For an international (supposedly high-quality) cruise company to defer email communication to phone. I booked a cruise in March 2026 for a sail date of April 2027. In July 2026, RCCL changed the itinerary without notice. They have refused to offer any alternative that doesn’t involve additional fees. I am extremely disappointed that this approach goes against their own policy, as stated on their website regarding‘significant’ changes to ports. They should offer a full refund. In addition, the cruise is more than 8 months away. They have time to resell the cabin. Principally, changing two countries - removing Jamaica and Haiti and adding two ports of Mexico is a material change. I wouldn’t book a flight to Thailand and be happy if my airline said sorry we’ve changed the destination to Cambodia. Poor decision. Poor service. One lost customer. Do better RCCL. Your outsourced customer service is overly scripted, not understanding, and very poor at achieving a resolution. The senior escalation teams are also always unavailable. I’ve spent no less than 300 minutes on the phone trying to resolve this issue since the notice of change came through 5 weeks ago.

Legend of the Seas. Beware! Awful experience that I would warn anyone against. Very disorganized and It’s all about taking your money. WiFi for the week for one person is about €250! We had a mixed group from elderly to a two year old so we had a balance of opinions from all ages. Naples trip was canceled the day before and this was one of the highlight stops of this cruise. Reason given was works at the port. We looked into this and the works started in March, our cruise was August and the prior cruise to ours also had the Naples trip cancelled yet they are still selling this tour. This is a scam!! For two of the other port days of Mallorca and Marseilles we had to be BACK at 16.30h. This doesn’t even leave you time to enjoy your day. Nothing is included in the basic room package and you are not even allowed to fill up a water bottle and take it to your room. They want you to buy the ‘water package’. Full blast music blaring out in all areas and at all times. No quiet areas. It’s a mix of water park and shopping mall where they are trying to charge your for extras at every opportunity. The staff are nice but not professional. It gives a ‘slave labour vibe’ much like Dubai. The final sour taste in the mouth was the last day where you have to be out of your cabin at 8am. The ship is supposed to be like a hotel and any normal hotel has checkout at 10am ish. Then they are in such a hurry to get you off the ship they make you leave the breakfast area saying they are going to fumigate, then they turn off the wifi (which you had paid for) then they turn off the water fountains so no water to drink and they lock the toilets. Shocking.

Buyer Beware: My Disappointing Royal Caribbean Alaska Fishing Excursion Experience I booked a fishing excursion through Royal Caribbean during my Alaska cruise worth approximately $1,500 for two people. The excursion was operated by a third-party vendor but sold directly through Royal Caribbean. Before departure, the weather conditions were extremely poor—cold, rainy, rough, and unfavorable for fishing. I expressed my concerns to the captain and questioned whether the trip should proceed. Despite those concerns, the excursion went forward. Unfortunately, the experience did not resemble what was advertised. We spent much of the trip confined inside the cabin due to the weather. There was little to no meaningful guest participation in fishing activities, no catches, and no overall fishing experience that justified the substantial cost. When I raised my concerns, I was initially offered only a partial refund. After continued complaints, I ultimately received only 50% of my money back. In my view, a partial refund does not adequately compensate for an excursion that failed to deliver the experience that was sold. My disappointment is not about failing to catch fish. Fishing always involves uncertainty. My concern is that the excursion itself did not provide the hands-on fishing activity and overall experience that I reasonably expected when paying about $1,500. I encourage travelers to carefully review excursion terms and ask detailed questions about weather-related policies before booking expensive excursions. Based on my experience, I would be very cautious about purchasing high-cost third-party excursions through Royal Caribbean without fully understanding what compensation is available when the excursion experience is substantially affected by weather conditions.

I have never experienced such disorganized, unhelpful people in my 20+ years of cruising. The bots are a hot mess and the agents try their best, however they need help in making changes.

No stars!! They are all about the money. They don’t care if you get sick before your cruise they aren’t even interested in helping you out when you need to have surgery right before your cruise. S*** Happens at last minute. At least of all let you reschedule for another cruise instead the future. They just keep your money and say it’s to bad.RC put yourself in other peoples shoes she how it feels. Shame on you ROYAL CARIBBEAN FOR NOT WORKING WITH YOUR CUSTOMERS. I really thought they were one of the good guys but I was so Wrong.

11 night cruise tokyo to singapore with 5 stops; nagasaki, South Korea, Hong Kong, Ho Chi Minh and Na Treng. Within a few months of booking they had dropped Na Treng for unconvincing reasons. Then a weatger event (not their fault of course) meant we couldn't board the ship until 2 days later than planned so our cruise was now 9 days. Despite having already dropped a port stop, they announced that they would be dropping two further ports to make up time so no stopping at nagasaki and S Korea. Then the day before we were due to stop at Ho Chi Minh, a tannoy announcement that we would instead be stopping at Da Nang. We couldn't research what to do there given the extortionate cost of Internet access. There was a stampede to book trips meaning 2+ hour queues. So we lost 2 days of a cruise, 2 days of a drinks package, 5 stops became 2 of which only one was as advertised, the 2 extra nights we stayed in tokyo cost us dearly as we had to book a hotel room at short notice and to oay for food that would otherwise have been included on the ship, and the trips we had booked with external companies doe ports we didn't stop at were lost at considerable cost. The Royal Caribbean customer service response? Just disgraceful. They refunded part of the hotel cost leaving us significantly out of pocket. The lost trips? Sorry but no refund. The extra food? Nothing. The loss of 2 days of the cruise and the drinks package, they offered an on board credit. I had no reason for a credit as I had nothing I needed to spend on board so wanted a cash refund. Nope, not budging. I have been with RC on several occasions and have now cancelled my crown and anchor membership and will never sail with them again. The measure of a reputable company is how they respond when things go wrong not when things go well and RC showed their true colours. Avoid at all cost