roxanneassoulin.comReviews of roxanneassoulin.com

I received a puffy heart necklace as a gift (loved the photos of it—it looked like it was really long which is what I wanted). The necklace is actually pretty short—I ordered the “extenders” from RA and not only did they look bad—the puffy heart chain is chunky and the extenders are delicate—but the clasp on the extenders didn’t close around the chain or the jump ring of the necklace AND the only way to connect them was at the front of the heart necklace. I contacted customer service to see if there was any way to make the chain longer (I would obviously pay!) and they said “sorry, there isn’t any way to make that happen”. I was not given an option to exchange for something else or even “we’re sorry you don’t love your item”. I wouldn’t buy from them again—and not sure what I am going to do with this necklace…

This customer service is unresponsive and I'm waiting a unacceptable amount of time for a refund. Do not buy direct from them if at all.

Extremely disappointed. I received a bracelet as a gift from a friend and the elastic started fraying very quickly. I contacted RA (who are incredibly slow at replying) and I was told I would have to send it to New York (I'm in the UK) and I would be charged to have it repaired, even though it was clearly faulty. Would never purchase from them again.

I would like to add that RA is doing it's best to help me, which I greatly appreciate. They are always friendly and the fact that there was a break in communication seems to be due to the very small team.

I purchased a necklace which is absolutely beautiful and the quality looks amazing however a few of the pieces were chipped which was disappointing considerations I paid over £100 for the item. However their customer service was wonderful and sent me a brand new necklace free of charge. This also had a chip and they refunded me! So I kept the necklace gratefully but they gave my money back which was so lovely of them to do. I really want to buy more pieces soon and if you have any issues rest assured they will help you