roxanneassoulin.comReviews of roxanneassoulin.com

I ordered a medallion necklace from RA because I ADORE their styles! HOWEVER it was chipping and tarnishing after only a FEW wears! They don't post reviews on their website which would be a great resource for customers. Costumer service sent a second one because it was within 6 months of my purchase but the second one is doing the same thing. For this price point, even costume jewelry should be last longer! They mention that on their site that is isn't precious so it won't hold up perfectly but no one wants to actually wear jewelry that LOOKS cheap no matter how trendy and stylish it may be. Future customers, beware.

Don't buy from this company. I purchased the Florentine Heart and it broke the second time I wore it. The second time I wore it was outside their 14 day policy, so they said I could send it back and pay for a repair. No thank you. Not paying to repair something I've had less than a month and worn twice.

I ordered a charm necklace that appeared to be of high quality upon receipt. While on vacation, I wore it twice and noticed that both shirts had significant stains on the necklines after wear. I have been in contact with customer service multiple times by email and telephone in an attempt to resolve the issue. The team is very slow to respond, and when they did, they asked for photos of my damaged clothing first, then asked for photos of the necklace, and finally asked me to explain the source of the problem. Clearly, I do not know why their jewelry is flawed. I am very tired of this back and forth. I would not purchase again from this retailer

Necklace tarnished after 3 wears. I have reached out vid email, instagram since there is no phone number. Only response from instagram was sorry and someone would be in touch. To date no response. Sadly I think the items are beautiful. But the customer service is awful and the chains are very poor quality and tarnish

I bought a bracelet and I’m extremely disappointed with the quality. After only one week, the color already started to come off, even though I take good care of it and never wear it in the shower. For this price, I expected much better. Unfortunately, the quality is below minimum and I can’t recommend it.

Placed order on 2/8 for Valentines Day. Website promised delivery by 2/14. 11 days later no package. FedEx only shows label printed. I have emailed for 5 days with no response. Phone number does not answer.Customer service non-existent

Ordered a long necklace. A large heart, small heart and an initial charm and can’t get them to hook together. There were no notes about an extender needed. They make it simple online how to add all together. No phone number to call and customer service email doesn’t respond. Wish I had read all the other reviews that are mostly negative! I think this is a scam company! Do not fall for their Instagram advertising!! Going to dispute the charge as I have no other recourse as I want to return.

I received my order promptly. I had an issue with the mini puffy heart (turns out it was my error). I reached out twice on their website "contact us" form and heard nothing. I emailed them through several emails offered online, and through Instagram. Once I discovered the correct email, I received a prompt response. They apologized and were very helpful. While customer service was difficult to track down, I am happy with the positive resolution.