roxanneassoulin.comReviews of roxanneassoulin.com

I ordered a necklace from RA on December 5th as a Christmas gift for my wife. I messaged them repeatedly starting on the 12th, with no response (note: they don't provide a customer service phone number to call...I'm sure it would be inundated. I googled and found a number for the NY showroom, but when I called a recording said it was "out of service"). I finally got an email response that "sometimes the USPS doesn't update the tracking." Finally on December 23rd they sent a "complementary replacement order." When I told them that since it was their fault they never shipped it out the first time, they should overnight it so it would arrive by Christmas, they responded that "Priority Mail usually gets there overnight" ...insert eye roll here. The necklace finally arrived today, December 29th. The package mailing label was clearly marked "no holiday or Sunday delivery"...cheap bastards. This is the last time I ever buy anything from this company. From the reviews I see here about the quality of their materials, I doubt this necklace will last long. AVOID THIS MERCHANT!

I ordered a Christmas gift on December 1 and, by December 7, had still received no shipping confirmation or updates. I reached out four separate times and received absolutely no response. It wasn’t until I started posting publicly on social media that anyone bothered to contact me. At that point, I was told an item was on backorder—something that was never disclosed on their website at the time of purchase—and that my order would not ship until December 24. After I again raised concerns publicly, the order suddenly “shipped” the same day. As of December 17, I still do not have the package. Tracking shows it is delayed. This has been, without question, the worst gift-purchasing experience I’ve had. Poor communication, lack of transparency, and reactive customer service only after public pressure. Do not purchase from this company.

I can see from all the other reviews that this is a reoccurring theme. Ordered one of the very expensive custom bracelets for my brother with his newborn baby girls name on it 2 weeks ago. I was concerned I hadn't heard anything about delivery considering Id paid £21 and was told it would take 2 business days. Its now two weeks later and I have not received this. I have emailed the company 3 times now asking to cancel and refund me but have had no response. Unsure how to progres from here. And if it does magically turn up I can see I will be expected to pay a "handling fee" to return it which given my experience feels extortionate. Would not recommend and will not be ordering from them again.

Ordered $500+ worth of jewelry 12 days ago, absolutely no shipping details or responses from instagram DMs, messages on their website, etc. Not acceptable from a brand who clearly spends all of their money on marketing but can't actually supply product or respond to their paying customers.

Received a junky-looking necklace that cost me over a $100 and an excessive shipping fee. I sent it back and was again charged an excessive "handling" fee. if you're into sub-par jewelry and being over-charged for it, this is the place to go.

Worst customer service experience. Daughter boyght me charmbracelet but charm kept falling off and clasp Of bracelet and charm kept opening. No help from store at all. They want me to pay $25 each to fix it. Never again. Loosing a repeat customer.

I have waited since 4/7 to get the items I orderd on line. I not only cannot get a response but the customer service phone line is bogus! I finally received one of the 3 items and want to cancel the other 2. I called several times lets messages and wrote to customer service. NO response. how can these people stay in business? you need to face the customer and help them not HIDE!!

I ordered the long puffy heart necklace and recieved the small one, althouogh charged for the long one. I found the quality to be very cheap and made the decision to return it and not reorder. THey told me they would review my return request and email me back, that was a week ago. I have since filed two complaints with them and also recieved no response. I think this company is a scam and I would not order from them.