ROVUX FootwearReviews of rovuxfootwear.com

Absolutely disgusted by the customer service! ordered a pair of trainers which are too small, I am a size 9.5 in the UK and their size chart suggested to get a 10 US as the equivalent. Tried them on and don't like the fit or look. However, when I asked to get details to return them I was told they don't do refund but can do exchange. I don't want to exchange, I want to return the product and get my money back. They referred me to their returns' policy which states that due to COVID they aren't taking returns. This would make sense if they weren't offering exchanges as ultimately they are getting the product back. They simply don't want to lose the sale and have to reimburse customers. I have offered to return them twice now and have said I'll be getting my money back through my credit card.

First of all, the shoes ship from China which is horribly misleading. They are horribly and flimsy quality. They won’t let you leave a negative review on their website as they “review” then all first and edit out the negative reviews. The sole is made of cheap foam and they smell of paint thinner. The company refuses to take returns citing the COVID-19 pandemic but offers to accept an exchange which is still returning the product to them. Their website says to not use the return address on the original shipping label as it says California, and these products are actually shipping from China in a cheap plastic bag and the shoe is completely deformed anyway. Horrible. Scam. Will take your money. Do not recommend.

Horrible quality shoes. Literally not worth over 10 euros in terms of quality. No return policy, which is stated somewhere on their website, but not clearly upon purchase. So now stuck with two pairs of shoes. Bad company, bad communication, stay away!

So i received my order in April and two days after i tried to return because it really wasn't what I thought it'd be. I messaged ROVUX and they said they weren't accepting returns due to COVID but they were accepting exchanges. Since i wanted to return and not exchange i left it alone. However, since COVID has calmed down i decided to try again Yesterday. Now, they're saying since its past the 15 day return window they won't be able to help me. How exactly was i supposed to return it within 15 days if they weren't allowing it? Overall upset and unsatisfied that there no work arounds due to the COVID excuse they gave me

This company is sorry as hell never ever will I use this site please send my item or send me money back this site and who own it

These are possibly the worst pair of shoes I could have ever bought talk about cheap cheap cheap. Not only did it take so long for them to be shipped to me I forgot I even bought them but the material is terrible. The inside started falling apart within the first 3 months, and the bottom lost all its grip with the same amount, even so much I couldn’t wear them most places because I had no grip and keep slipping and even falling.

My experience was horrible!! I ordered my shoes in on March 5th, it's now May 20th and I still haven't received my shoes. I've emailed them several times and they keep saying they're "looking into it" or "we submitted a ticket". Still no shoes. After s month I asked for a refund and was told I couldn't get one because the shoes were in transit. Still no shoes.

Can only recommend! Great customer service!! My husband loves the shoes.