Rover.com | Pet SittingReviews of rover.com

Katrina is wonderful! Rover makes it so easy

Needed a last minute place to take my dog for 3 day stay. Love being able to find someone close and read about them

Rover.Com has it set up to where you cannot edit or make true reviews and they do not allow Google reviews. Be careful with Rover in Columbia, MO. I do not recommend Olivea M.

We were searching for a new pet sitter when ours moved, so we were nervous to say the least. But when we met Patty V., that all changed. She was warm and caring, and our pets took to her instantly. She has been great, and we will definitely use her again. It can be difficult to find someone you trust to come in your home and care for your pets. But having Patty and knowing Rover is there to back us up is wonderful. The search was easy and setting up dates is also very simple. I like that we pay through the site and can tip as well. We have already booked another set of dates! Looks like we have found our new pet sitter. Thanks Rover and Patty!

I got my dog back from sitter after 2 days. Perfect health prior, and when we got her back she couldn't stand or move and apparently herniated disc in her back. I called Rover to complain. At first they were hopeful in that they would investigate and provide some sort of compensation. I spent $1,000 on vet bills and spent my summer nursing my dog to health (still am). I couldn't afford the MRI that was needed. After 2 months, Rover offered zero compensation in refund for the sitter or for vet bills and claimed it was preexisting despite veterinary notes. Inhumane. I will never use Rover again. Not even 1% moral in addressing their responsibility.

I have used Rover on many occasions over the past 7 years. It was so helpful moving to a new area not knowing any dog sitters. I love how you can see profiles, photos and reviews. It's always helped me choose someone that is a good fit. I now have several preferred sitters I can go to if something comes up on short notice and I have my favorite sitter I can book way in advance.

Rover Platform I've been using this app for over a year and five months for my pet, and I've never encountered any problems until today. When I called to cancel a booking, I was charged half of the fee. While I understand the need to protect their system, it feels like they don't really value their customers. The reason for my cancellation was that the sitter kept changing the agreed-upon meeting times. Given this inconsistency, I lost trust in them, especially when it comes to the care of my pet. I had to reach out to Rover twice, but unfortunately, there was no resolution. It's quite challenging to convey everything in a single message regarding how I want my pet to be treated and what their needs are. In this situation, Rover didn’t provide the support I expected as a valued customer, which has been very frustrating. I don't think this approach will help retain customers. Overall, my experience with their customer service has been disappointing.

Easy use great provider was found.