Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The person I found was great. I found Rover's platform to be very cumbersome, clunky and user UN friendly. Difficult to navigate and confusing.
Response from Rover.com | Pet SittingDec 5, 2025
Hi Bill, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889, and we’d be happy to help. -Brittney
PC
Pet Care P.
You might not get paid! Don’t use Rover!
Did my pet sit, owner is happy and has been booking me for years for her dog, suddenly I stopped getting payment for multiple bookings, owner wasn’t aware, I wasn’t aware until checked bank account. Rover’s customer service team is terrible and unhelpful, all they did the best is threatening to kick me out of their app and also suspended the dog owner’s Rover account. Honestly the worst app/pet sitting platform on earth. Watch out! They will do things behind your back, and as a pet sitter you might not get paid!!!NOT RECOMMEND!!
Charge super high fee 30% in total yet extremely awful and not helpful when there is payment problems.
Response from Rover.com | Pet SittingDec 5, 2025
Hi there, thank you for sharing this feedback. We’re sorry to hear about your experience. When an owner’s payment doesn’t go through, our system automatically sends them multiple emails to update their payment method. We’re sorry your client didn’t see those messages. We do everything we can to encourage owners to update their information, and when it isn’t updated, accounts may be paused to prevent a sitter from going unpaid for additional visits. We’re also sorry to hear about your interaction with our support team. If you’re willing to give us another opportunity to discuss this, our Support Team is available 24/7 at (888) 453 - 7889. -Brittney
EL
Elizabeth
He is the Dog Whisperer..
He is the Dog Whisperer..
BR
Brian
They helped us out when our other dog…
They helped us out when our other dog sitters fell through. Our dogs were well taken care of.
KP
K.P.R.
Hiring a cat sitter should NEVER be this difficult!
There was confusion on a couple of levels. I researched all the different sitters. I picked the one I wanted to hire. I sent my request to book my selected sitter and much to my frustration, my request generated a response from another sitter that I had not wished to hire and not from the person that I wanted to hire. This actually happened twice! This required my having to tell the person(s) that Rover had made a mistake and that I had not contacted them nor wanted to hire them. Needless to say, this is not a good situation. Then, after many back-and-forth, tedious, email exchanges with Rover, I was able to get the sitter that I wanted to hire to get my request and respond to me. Then, there were a bunch of conflicts with the sitter's page charging schedule and what Rover presented was the case. For example, on the sitter rates listed, it showed that ONE of my requested days, Thanksgiving Day, would be charged at a holiday rate, but Rover showed that ALL FIVE of my requested visits days were to be charged at the much higher holiday rate. There were also discrepancies on how much the charge for extra cats would be. Rover, again, charging more than the sitter had posted. After many back-and-forth message exchanges with the sitter, we finally hired her, but because Rover had what her charges were wrong, and because there had already been so many back-and-forth exchanges with the sitter and with Rover, and with the sitter contacting Rover to clear things up, I gave up, and ended up paying more than the rate originally stated on the sitter's page that had originally made me select the sitter. After reading all this, I went back and changed my awarded stars down from three to one.
Response from Rover.com | Pet SittingDec 5, 2025
Hi there, thank you for taking the time to share your feedback with us. We’re sorry for the confusion you experienced when trying to book your preferred sitter. Regarding the rates, Rover applies a sitter’s holiday rate to the entire booking if any part of the stay falls within a holiday period. We apologize that this wasn't clear and that your sitter didn't inform you of this. We’ve passed your comments along to our product team to review the booking flow and pricing display. If you’d like to revisit any part of your booking or need help sorting out rate concerns, our Support Team is available 24/7 at (888) 453-7889. -Brittney
CH
Cheryl
Peace of Mind
The Pet Sitter engaged with us daily by sending pictures and notes. She took excellent care of everyone.
GE
Genny
My Sitter
My Sitter, Carolina was great w my elderly dog …. Every photo she sent showed him very happy
SU
Suzi
Great communication
Great communication, when a care giver wasn’t answering me. I was notified to pick another one. We picked a very good one and was very happy with Everett.
