Rover.com | Pet SittingReviews of rover.com

Easy to book sitter. Information provided on sitters made selection easy and proved to be true

The pet sitter was excellent but a week after returning I’m still fighting to get the incorrect charges straightened out. First the original charge was billed three times. I had to contact them to correct it. Because we had to extend the stay one extra night, they added another day charge($83.75), which was fine and expected. But then they added a charge of $291 for the extended stay and I’ve since received two threatening letters telling me I still owe for the extra day. The amount of work it’s taken to get the bill corrected has been frustrating and infuriating. Such a shame because the sitter was so great.

My dog sitter was difficult to deal with because: My dog pooped on the floor. She thought I knew this would happen before hand and I needed to pay her for picking it up, which I had no problem with paying for.. However, she also came to the conclusion that my dogs were not being properly care for while I was on cruise. She came in one hour daily and my friend that works til 4 every day came in also for a while to meet my dogs needs. She used condescending words and was no longer friendly or polite to me. I made complaints about these things Along with the fact that the posted photo on Rover.com WAS NOT HER! I have no idea who this lady really was that was coming into my home every day while on 7 day cruise??? Rover.com investigated all these issues BUT did not let me know their findings so far NO MORE MIKAYLA FOR ME OR MY PUPS!

I love the sitters it’s just the site is t always the easiest to navigate.

I have never left Stella with anyone but family. John was kind enough to meet ahead of time. That put me at ease

Your business does not provide the best experience for the ones who pay! I have had numerous sitters cancel on me last minute because they find jobs and decide not to dog sit, not because they don’t want to dog sit for me but because they just took the job to get money. They should be liable for the cost of canceling too early because that causes problems for the people who needed the sitter in the first place and to find. Replacement last minute. I have not been able to complain about these sitters because rover does not have a good customer service side experience for the customer to communicate these issues.

Great experience and Angelica did a really good job watching after my Chopper sent a bunch of pictures I couldn't complain a bit

Skippy loved Mary and her dogs. Rover makes it easy to connect and handles the screening and biking process. Easy