Rover.com | Pet SittingReviews of rover.com

Sehr schade - Rover hat die Plattform catinaflat übernommen und der Service ist katastrophal geworden! Ich war langjährige Kundin bei Catinaflat und immer zufrieden :) Die Cat-Sitter sind toll geblieben. Nur deshalb gibt es 2 Sterne. Nun bin ich gezwungen mir einen anderen Anbieter zu suchen. Die Katzenbetreuung ist nach wie vor gut, nur die Geschäftspraktik von Rover sind nicht seriös. In Euro angegebene Preise werden einfach in GBP umgeändert ohne die Zahlenwerte zu ändern. Durch den Wechselkurs werden die Buchung so gleich mal teurer. Die Servicepauschale ist "dynamisch" und wird ebenfalls in BGP angegeben. Zudem werden zukünftige Buchungen nicht auf der Kreditkarte vorgemerkt sondern direkt abgebucht. Somit entsteht im Zweifelsfall eine hohe Kreditkartenabrechnung, wenn man seine Buchungstermine weit im Voraus plant. Die App-Oberfläche ist ebenfalls nicht nutzerfreundlich. Die geplanten Buchungstermine kann man nur in einer Unterrubrik des Posteingangs finden und da auch nur im jeweiligen Chat mit dem Cat Sitter.

I have had great experiences with all of the cat sitters I’ve scheduled.

I booked a listing over a month in advanced and then a couple weeks later they canceled, no problem but have to wait 5 days to be reimbursed. Then I book a second and they cancelled they day before the booking, again have to wait 5 days for my money back and now stressing to find a sitter before my trip.

If I could give it 0 stars I would !! I joined cat in a flat and have been happily booking the same sitter for years, I would book holidays in advance book the sitter and the money would be taken the day before. They have now joined with rover and now it’s a complete and utter mess all my bookings which had been submitted and confirmed are now not booked,obviously because they hasn’t been paid for up front !! My favourite sitter I count find ! I will not use this app again I will go elsewhere why fix something that isn’t broken !! I actually feel sorry for the mess they have put the sitters in .. all those bookings now not confirmed, utter chaos!!

I am a cat sitter with Cat in a Flat, have been so for 10 years. My years there have been positive and I have gradually built up a good number of loyal clients. Cat in a Flat recently joined up with Rover.com. As a sitter I wasn't aware of this change, until I couldn't access my account. Then when I realised they had merged, the difficulties in getting set up were horrendous. After I finally managed to get my account up and running, it was full of inaccuracies. None of my bookings were verified, despite being booked and verified before this change. Several errors occurring. No one showing as a current booking. There should be five showing. One client has contacted me to express their concerns that the bookings they made, has a match of 65 sitters, and none with my name. I'm the only sitter they use. I requested a booking be modified and they deleted the whole booking. It was only one date which needed to change. Unfortunately, as the booking was pending, I have no other way to contact this person. I have been advised Rover take the whole of the payment immediately, even though it's several months until the booking. I can safely say I have lost bookings now, due to Rover's incompetence. I am not the only sitter/owner to have these issues. As when I contacted Rover for help, they advised they were inundated with queries and questions from other sitters/owners.

Just what we were hoping for easy drop off and dog was relaxed all day (old man) and easy pickup

I can always count on Rover to help out when I am away. They are reliable and trustworthy. It is a very convenient service. All pet sitters meet you and your pet in advance.

De véritables voleurs !!! Avant, j’étais catsitter sur Cat in a Flat. Mais je ne sais pour quelles raisons, il y a eu une migration vers Rover. Donc, j’ai commencé les visites d’à partir le 11 avril. Ma cliente a réglé sur le site 156 euros pour 13 visites soit 12 € x 13 visites. Rover m’informe qu’il y a 42 € d’ajustement des frais soit 42 € ! Et que donc au final je percevrai 114 euros. Ce matin, Stripe (plate-forme de paiement m’informe que je vais recevoir dans la journée un virement de 92,34 €. Pourquoi 92,34 € ??? Au final, Rover m’a prélevé 63,24 € 😒 Très en colère et déçue. Pour vous, qui souhaite faire garder votre chat ou votre chien, vous n’imaginez pas l’exploitation qu’il y a sur cette plate-forme. Je pense que c’est la pire ! Il vaut mieux faire appel à un petsitter professionnel à son compte que de participer naïvement à une forme d’exploitation sur le dos des Catsitters et Petsitters qui adorent les animaux mais sont malheureusement sous rémunérés à cause de leurs frais de commission. En plus, le service client est injoignable ou pas formé pour répondre et nous donner en détail la raison de ces frais. HONTE À VOUS !