Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
We met Alyssa on Monday. Alyssa and Shay got along great.she went out of her way to accommodate us with a medical emergency - picked up and delivered Shay and kept us in the loop about everything. A stress free, happy experience from beginning to end.
SC
Scooby
Very happy
I’m very happy with the dog sitter that I found on Rover.com. She sent frequent updates and pictures, and I came home to a happy and healthy dog. My dog didn’t want her to leave!
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Robin
I really trusted the person I chose
I really trusted the person I chose. She even came over a day early to meet my dog again even though she had already cared for her and cleaned up after she threw up.
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Vivyanne
Rover is great
Rover is great! My pet is happy and i found the best petsitter!
JA
Janey
Bria was great!
Bria was great!
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Vicki
Do better!
My sitter (Mark B.) was great with my pet. 5+ Stars for him. Rover.com, however, was difficult to navigate when I had questions, went around in circles trying to find human contact for assistance, very frustrating! Couldn't claim a $10.00 credit for first time user, and their service fee of $50.00 plus tax on the whole service was not mentioned until check out. Do better!!
Response from Rover.com | Pet SittingApr 20, 2026
Hi Vicki, we’re glad to hear Mark took great care of your pet, but we’re sorry the rest of the experience felt frustrating. The total price, including service fees, is shown before confirming a booking so you can review everything ahead of time. These fees help support 24/7 customer support, our Trust and Safety team, the Rover Guarantee, payment processing, and more. If you ever need help navigating the platform or have questions, our Support team is available 24/7 at (888) 453-7889. -Brittney
BO
Bonny
Beware if you have pets staying in your house
Recently looked after a dog who caused £100 of damage by chewing things in the house. Sent evidence to Rover who say it's not covered so you look after cats and dogs at your own risk.
Response from Rover.com | Pet SittingApr 20, 2026
Hi Bonny, we’re sorry to hear about this experience. We understand how frustrating unexpected damage can be. Sitters on Rover are independent contractors, and while we do offer support through the Rover Guarantee, coverage is determined on a case-by-case basis. We hear your concerns and appreciate you sharing this feedback. -Brittney
MW
Morgen W.
Unhelpful customer service, app could be better
The experience of hiring caretakers was okay, although unlike other apps, they do leave you in the lurch when people cancel or no-show (which happens a lot). I wish it was possible to save people or make lists. However, we stopped using when our walker contacted their customer service because of concerns about the amount of biodata they require service providers to share, she just wanted more information at hadn't made any decisions. However, without consulting her, they contacted me saying she wanted to cancel services immediately and closed her account. This was an unacceptable reaction that seemed deliberately retaliatory and caused a lot of problems for both her and us, so we stopped using the app.
Response from Rover.com | Pet SittingApr 20, 2026
Hi Mergen, we’re really sorry to hear about this experience. This is not the experience we want for pet parents or sitters, and we understand how frustrating and disruptive this must have been. We hear your concerns and appreciate you taking the time to share this feedback as we continue working to improve both communication and the overall experience on the platform. -Brittney