Lavonda
I am updating my initial 5-star review…
I am updating my initial 5-star review to a 1 star due to a serious breach of trust regarding our dog's safety. When we picked him up on Sunday, the sitter casually mentioned he had "run away for a minute." By Monday, he began scratching, and by Tuesday, his chest, stomach, and inner thighs were severely inflamed. On Wednesday, right before taking him to the vet, I called the sitter to ask what he could have touched. Only then did she reveal that he hadn't just run away briefly—he had run into woods filled with a significant amount of poison ivy and poison sumac. Had we been informed the day he ran off by the sitter, we would have had her bathe him right then to wash off the oils until we got back in town. Because this critical information was hidden from us, we lost days of treatment. Our fur baby is now in extreme discomfort, severely inflamed, and barely eating despite medication and baths. The Vet gave him a steroid shot that would last 5 days, antibiotic shampoo and spray. We paid for this visit that was more than a financial cost but an emotional one to see our fur baby going through so much pain. My daughter and I are deeply hurt by the dishonesty. We loved our sitter and we even tipped her initially, but after learning new information today about poison ivy and sumac, it came across as unprofessional and dishonest. Hiding safety hazards and minimizing incidents is unacceptable when caring for family.
Response from Rover.com | Pet SittingOct 16, 2026
Hi Lavonda, we appreciate you sharing your experience with us and we're so sorry to hear that this happened to your pet. Your pet's safety is extremely important to us and we want to ensure that you're getting the support you need. We see you have a ticket open with our Trust & Safety Team, and they will be the best team to support you. Please don't hesitate to contact us anytime for an update on your request. -JC




