Rover.com | Pet SittingReviews of rover.com

Stephanie took excellent care of my dogs. I felt completely at ease. One of my dogs has a medical condition and she handled her meds and care perfectly. I couldn’t be more pleased and will definitely book her again!

I had a wonderful and understanding sitter. She understood my cat's behavior. She kept me informed.

Ember did a great job! My pets were happy and communication was good.

I was on a business trip and we always bring our dog. We had a hiccup with our accommodations and had to switch AirBnbs with no place for our dog. I uncovered the Rover app and found a fantastic person to care for our guy and it was affordable. We feel so happy we found Rover and will definitely be using them again.

Made us feel at ease about leaving our dogs

⭐ 1 STAR – Extremely disappointing experience with Rover I would strongly advise other pet owners to think very carefully before using Rover. I originally used Rover to arrange boarding for my dog while we were away on holiday. Before the booking, we clearly communicated our requirements and expectations to the sitter, and the sitter agreed to them. Unfortunately, during the stay, those agreed instructions were not followed. Our dog was allowed around other dogs despite it being specifically agreed that this would not happen. We had made it clear that our dog does not get along with other dogs, and we had particular concerns about him being around female dogs. Despite this, he was exposed to situations that we had explicitly asked the sitter to avoid, which, in our view, unnecessarily placed him at risk. The sitter also allowed our dog onto furniture, despite us making it clear that this was not permitted in our home. We have evidence relating to our concerns, including videos, photographs and WhatsApp messages showing the circumstances and our communication with the sitter. We also contacted Rover to formally raise these concerns and requested a refund because the service provided was, in our experience, completely contrary to what had been agreed. What happened next was, in my opinion, absolutely shocking. Rather than feeling that our concerns were properly investigated and that the welfare and safety of our dog were being taken seriously, Rover suspended my account after I made the complaint. I subsequently sent further responses and asked for an explanation, but I feel that my concerns were ignored rather than properly addressed. The consequences have not simply been financial. Following this experience, we have had to work on retraining our dog because of the confusion and behavioural issues we believe resulted from the way he was handled during the stay. This has caused additional stress for both our dog and us as his owners. What makes this particularly upsetting is that we trusted a platform specifically designed to connect pet owners with sitters. We expected our instructions concerning our dog’s welfare and safety to be respected. Instead, after raising concerns and providing evidence, we were left feeling completely unsupported. I am extremely disappointed with how Rover handled this complaint and with the fact that, despite requesting a refund and providing evidence, I have still not received the compensation I requested for the distress and issues caused. From my personal experience, I would not recommend Rover to other pet owners. If you are considering using this service, I would strongly recommend that you approach it with caution and make sure every instruction and agreement with a sitter is clearly documented. Our dog is thankfully now back home, safe and surrounded by the people who love him. However, we are still dealing with the effects of what happened. The sitter also caused us further concern regarding our dog’s health. We were repeatedly given the impression that his feeding was fine and that he was eating normally. However, after we got him home, we discovered that he had actually eaten very little during his stay. This was never properly communicated to us while we were away, meaning we were not given the opportunity to take action or seek advice when there were clearly concerns about his eating. As his owners, we should have been informed immediately about any significant change in his appetite or health, and I find it completely unacceptable that this was not brought to our attention. For me, the most disappointing part is how I feel Rover responded when I raised serious concerns about my dog’s welfare. I would not use Rover again, and based on my experience, I cannot recommend this platform to other animal owners.

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It was do simple to find someone to care for my home and pets. There were lots of people to choose from in the local area. They were quick to change the order as I had lost one of my pets by the time it was time for my care giver came. It was an excellent choice that I made to use Rover.