Sian
Been using Rover since the start of…
Been using Rover since the start of this year. Two dogs caused a couple hundred pounds worth of damage to my carpet. Rover refuse to cover any expenses, also refused to even send me the fees I have made from MY bookings to help towards the damage. They essentially bypass any expenses in their small print and offer no insure so there is no point in paying the fees on top of your booking, go direct with the sitter you choose. It means the sitter will get what they are owed and the owner doesn't have to spend more on an 'imaginary' insurance that actually doesn't cover either party throughout the booking. Awful company to work with unfortunately I had to find out the hard way when I have no accumulated the expenses and repair work needed to my carpet.
Response from Rover.com | Pet SittingAug 14, 2026
Hi Sian, we're very sorry to hear about your experience. Unfortunately, the Rover Guarantee does not cover any damages to the sitter's property or home. Our Support Team continues to be available to support you 24/7 at 888-453-7889. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie




