Rove LabReviews of rovelab.com

I am extremely disappointed with Rove Lab. I ordered the S8+ Sleeper Sofa Bed well in advance, specifically to prepare for my parents coming to stay with me. Rove Lab has now delayed my order by an entire month, completely jeopardizing my family plans. I could have used that time to find a new sleeper couch solution, instead they held onto my full pre-order amount and pushed the delivery back due to a "unexpected logistics delay". It's deceiving that they have an entire dedicated Customer Experience team. I guess you can't have a bad customer experience with your product if the customer never gets to use it! Moreover, they send me like 3 CRM emails a day asking me to buy more of their stuff when I haven't even gotten my pre-order yet. The irony. If you are ordering for a specific deadline or event, do not trust their delivery estimates. Absolutely unacceptable.

Foam quality seems good overall and is comfortable. I had to move it to the basement to have a wall behind it though because the back is much too low to sit comfortably and relax. I got one side that might have been left in a box for too long and didnt expand properly. I could have paid $100 to return it and get a new piece but it didnt seem worth it so I opted for a discount instead. A few weeks later though the seam came undone between the armrest and the backrest. Apparently this is "accidental," whatever that means, and is not covered under warranty. I, personally, would not buy a rovelab couch again.

It’s pretty soft. Too soft. When you lean on the arm rest, you fall over… The size is perfect for a small apartment. The material is soft. Stain free. So don’t let having kids deter you away from your dream of having a white couch… The shipping was slow. That part I didn’t appreciate. When I inquired by email or phone to both the shipping company and the product center, there were no responses. If I could have my way, I’d get the one with the cloud type cushions. Sadly they are sold out.

Great customer service experience.

Rove lab has some amazing furniture. We have been so happy with our beautiful lounges for the pool area - I recommend them to everyone.

I’m really happy with my M1 Sofa from Rove Lab! It arrived in two boxes and was surprisingly easy to set up without any tools. The sofa is comfortable, beautifully designed, and fits perfectly into my living room. The Rove Lab team was also wonderful to work with — friendly, professional, and responsive throughout the process. Overall, a great experience!

Thank you for matching the price! Lara really helped a lot

I love my couch! I was a little worried it wouldnt be firm enough to lean back on but i can comfortably lean on it which is great. Its also stunning and really brings my space together.