kund
I asked if the Fortinet APs that they…
I asked if the Fortinet APs that they sold could be used in Europe and I was told that they are universal and that there are no restrictions. I order them and when they come it turns out that they are hardcoded to be used in China so I can´t use them. I have updated the review to 3 stsrs. I got in contact with Router-Switch and they arranged for me to return the products without cost. What you should update is with correct part numbers for the Fortinet APs that include the country code, EU for Europe as an example.
Response from Router-switch.comJul 24, 2023
Dear Kund, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent purchase of the Fortinet APs. We understand the frustration caused by the misinformation provided during your inquiry. Please know that this is not reflective of the service we aim to provide to our valued customers. As per your concern, we have reviewed your case, and we would like to offer a full refund for your order. However, in order to proceed with the refund process, we kindly request you to return the APs to us. Once we receive the returned items, we will initiate the refund immediately. Regarding the return shipping costs, we acknowledge our error, and we are more than willing to cover the return shipping expenses. Please reach out to our customer support team with the return shipment details, and they will guide you through the return process and provide you with a prepaid shipping label. We genuinely value your satisfaction and aim to make things right. Our team is dedicated to improving our services to prevent such incidents in the future. Your feedback helps us identify areas for growth and improvement, and we assure you that we are taking this matter seriously. If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer support team at [email protected] or phone +1-626-655-0998. Once again, we apologize for the inconvenience caused, and we hope to restore your trust in our company. Thank you for your understanding and cooperation. Best regards, Router-switch.com