Jos
Frustrating “communication”
Did a purchase for Airwave license. No response. Emailing no response. Every time you want contact, have to go to website and chat with employee to get something done. After that finally got my license, they made a mistake in company name. Emailed again, no response… Whatsapp no response… They refused to change it until today. Very unsatisfied and wouldnt recommend to anyone After reaction: Still they dont admit making mistake. I gave Andy exact details by text, he just had to type it over. When I make mistake on my business, Ill correct it, even when that costs some effort or money and not fob the customer off with a crippled company name in his devices
Response from Router-switch.comMar 24, 2026
Hi Jos, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. After reviewing your case, we can confirm that our team, including Andy, had previously reached out to explain the situation. The discrepancy in the company name was related to the information submitted during the order process. For this type of license, the vendor does not allow any changes once the order has been placed, which is why the company name cannot be modified afterward. We do recognize that our communication and follow-up across email and other channels were not consistent, and we understand how this may have caused frustration. This is something we are actively working to improve to ensure clearer and more timely updates for our customers. Please rest assured that the license itself is fully valid and functions normally, so this discrepancy does not impact its actual use. If you still have any concerns, you are welcome to contact us directly, and we will make sure your case is properly followed up. Best regards, Router-Switch Team