RossinailsReviews of rossinails.com

I used to love Rossi Nails, I can’t fault their product at all. But in the last six months they have taken so long to send it out, coming from China as other reviews have stated. But in my last order, where I purchased two different Polygel kits, only half of each kit arrived! I have emailed at least 3 times and messaged, but have received no reply. I can’t even have a play around with the items I did receive as I am missing key items to finish off a manicure!! So frustrating from what I thought was a trusted brand that used to be great. I am now way out of pocket and letting others know to give them a wide berth.

Got my order after 4weeks of waiting and following up . And to top it all of its not even the complete order. Sent 2 e-mails to follow up on what is going on and no feedback. Never ever Will I support them again. Useless service.

Ordered from them a month ago, received no tracking and no product!! contacted them about 4 times already, email, on Facebook as well as instagram, They seem to be ignoring my messages as they posted 2 weeks ago on their social media. Would definitely not recommend anyone to buy from them. Pathetic.

Very slow shipping. Do they use ground transportation for it? I do not know what career they use, but shipping is taking forever. Also, they split the order into two, parts of the order will be arriving separately (assuming they arrive at some point). How annoying

I bought the trial set and that was great. I don’t understand why you guys say to use 3 layers of the dip when you should be saying 5 so it doesn’t crack on the same day. Ever since I started using 5 layers after hearing others I fell in love with the product. I made a second order on the 11th of April (Australian website) and it’s been well over 15 working days. It’s been a month now and no sign of my order. Customer care are friendly, but they ignore me when I ask “why is my order coming from China, when you keep telling me it’s coming from Australia and I’ve purchased this from a Australian website…” they just tell me to keep waiting and blaming the post… You guys need to start being honest and advertise the Australian website with the truth of it really coming from China and how long postage is expected to arrive. Stop training your customer care people to lie to customers. I’d rather spend more on a product from an honest company.

Website is completely misleading - made to look like there’s a shop/warehouse in Australia but orders are shipped from China. I ordered on 1 April and no meaningful updates on shipping. What a scam, would not recommend to anyone

Purchasing from Rossi Nails ‘Australia’.. have had orders shipped from overseas. If the item is listed as IN STOCK that should be from the Australia store where I am buying it from. I recently purchased 2 items in stock on 20/2/22, only today 3/3/22 has it been shipped. Disappointed with the service and won’t be continuing to shop from Rossi nails Australia.

Okay I can agree with long shipping times even in the US ( this is why I deducted 1 star, Also for some reason my order was split in two so I had to wait to get all my colors I ordered) That being said, I think these are the only cons. The PROS: This is my first time ever doing the no UV dip powder so after looking and research, I decided to go with Rossi. The process was easy however I found prepping the nail is solely depended if your powder is going to stick and stay. I bought a cheap mini nail drill( about $12) in order to prep and grind down the built up powder versus when I did it the first time with a manual nail file. I highly recommend trying a electric drill for nails or a really rough file to prep them to get better results. The colors are wonderful and vibrant by far that have a better color selection as well as thermal changing powders (So cool!!) and holo dips that I haven't seen with other competitors. Price wise they range $10- $15 per powder but I feel even the smaller 0.6 oz will last a long time for me. Disclaimer: I am not a nail tech, just love doing nails and these are tips that worked for me :)