RossinailsReviews of rossinails.com

I payed for something and they didn’t send , y am calling for 2 days

Received my orders - pretty happy with the quality - tried some from other companies but the Rossi ones were the best to apply and lasted the longest.

Placed an order, the order shipped and tracking shows the order was returned to sender (I did not return the order and it was never received by me). Customer service does not respond to numerous emails. I'm guessing I'll never get my money back.

My order wasn’t sent after 10 days so I chased it up. Was told some items were out of stock (no one bothered to let me know why my order hadn’t been sent). I agreed to receive the out of stock items later. Order arrived with a faulty bottle of base gel which had leaked out over half. I asked for a replacement and in the meantime I used the little bit I had left to try the system. The whole process was messy and fiddly and looked patchy and uneven. If you file to smooth, it just gets more patchy. I asked for a return address but my request was ignored and instead I was asked how I had managed to use the set of the base had all leaked, implying I was somehow not telling the truth.. My advice would be don’t bother! Awful product and awful customer service. They still haven’t given me return information.

Great customer service and amazing product. Rossi changed my life. No more expensive nail appointments. Waiting with knackered nails for the next time you can get an appointment. Explore the possibilities. Nails in front of the TV. Love it!!

Sadly today Rossi Nails refunded me $5 of a $52 Oorder with no explanation of why a full refund was not issued. THEY could not provide me with the goods ordered, so you would presume a full refund would be forthcoming. Terrible customer service! Dreadfull service, waited 10 days and no update regarding my order so I decided to email customer service. Who emailed back to say the items I had ordered weren't available! Had I not emailed I would have been none the wiser. I'm now waiting for a refund, which I have very little confidence that I'll receive based on the service recieved so far.

I order march 5th it says 72 hours maximum to ship . Its almost 17th and still says order place. I paid with afterpay i submitted a dispute . Costumer service dpnt answer my emails and dont answer the dispute either. Ive been told their costumer service is really bad. Well i confirm that. Stay away for this company they are not serious.

Rossi has amazing products! I've been dipping for years and have used so many different brands, they definitely are in my top brands to buy from. I was pleasantly surprised by the liquids. I usually don't like plastic bottles, but these are an exception. The powder is easy to work with, and the colors give good coverage. I would like to add that I love the gels as well. They are a dream to work with. They have a really nice, leveling consistency, not to thin or too thick and goopy.