RossinailsReviews of rossinails.com

I payed for something and they didn’t send , y am calling for 2 days

Placed an order, the order shipped and tracking shows the order was returned to sender (I did not return the order and it was never received by me). Customer service does not respond to numerous emails. I'm guessing I'll never get my money back.

My order wasn’t sent after 10 days so I chased it up. Was told some items were out of stock (no one bothered to let me know why my order hadn’t been sent). I agreed to receive the out of stock items later. Order arrived with a faulty bottle of base gel which had leaked out over half. I asked for a replacement and in the meantime I used the little bit I had left to try the system. The whole process was messy and fiddly and looked patchy and uneven. If you file to smooth, it just gets more patchy. I asked for a return address but my request was ignored and instead I was asked how I had managed to use the set of the base had all leaked, implying I was somehow not telling the truth.. My advice would be don’t bother! Awful product and awful customer service. They still haven’t given me return information.

Sadly today Rossi Nails refunded me $5 of a $52 Oorder with no explanation of why a full refund was not issued. THEY could not provide me with the goods ordered, so you would presume a full refund would be forthcoming. Terrible customer service! Dreadfull service, waited 10 days and no update regarding my order so I decided to email customer service. Who emailed back to say the items I had ordered weren't available! Had I not emailed I would have been none the wiser. I'm now waiting for a refund, which I have very little confidence that I'll receive based on the service recieved so far.

I order march 5th it says 72 hours maximum to ship . Its almost 17th and still says order place. I paid with afterpay i submitted a dispute . Costumer service dpnt answer my emails and dont answer the dispute either. Ive been told their costumer service is really bad. Well i confirm that. Stay away for this company they are not serious.

All bad! I'm writing this review after waiting for several weeks for my order. Customer service sent a tracking code that is not real. It said the package was in the country with the local courier and the courier company just confirmed it has not arrived yet. So at this point I'm not sure what to believe. If I ever get to receive the package I will be writing about the quality of this product.

Don't waste your money. Made in China. Shipping is way too long, and the colors aren't even close to what they advertise. Buyer beware!

Very very disappointed. Wish I would have read reviews BEFORE placing an order. However, I would have never dreamed to check reviews for Rossi. I had a wonderful experience using their dip liquids about 2 years ago and never gave it a second thought to order from them again. After waiting a couple of weeks of not receiving an email with a shipping date and tracking number, I emailed the company. Impressed with a response within 24 hours I quickly learned my order was coming from China. I thought they were USA made? I see a couple others have been duped as well. Learned my lesson.