Andrew K.
You're rolling the dice with this one
We ordered the ring my wife has wanted for a long time - a black diamond. I'm always nervous about ordering online, but there were enough good reviews to warrant trying it. The ring arrive and was beautiful. It was exactly what she had wanted. However, less than a year later, the stone came loose. I contacted them and they told me it couldn't be returned but I could take it to a local jeweler to get it fixed and they would reimburse me $50. I took it to the jeweler, and they said it was going to be $449 to get it repaired because the prongs were not made long enough. Upon informing them of this, they changed their story and said they couldn't help at all. Unless you have a high tolerance for risk or are willing to lose $1000, I'd avoid buying from them.
Response from Rosec JewelsJul 11, 2024
Dear Andrew, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your black diamond ring and for any frustration this has caused. We understand how disappointing it must have been to receive conflicting information about the repair and the associated costs. We strive to provide clear and consistent communication, and it’s clear we fell short in this instance. We are currently reviewing our policies to ensure that situations like this are handled more effectively in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best regards, The Rosec Jewels Team