Rosec JewelsReviews of rosecjewels.com

Response from Rosec JewelsJul 23, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for the delay in delivery. While we always strive to deliver orders within the estimated timeframe, unexpected delays can occasionally occur during production or with our shipping partners, and we understand how frustrating that can be. We would also like to clarify that Rosec Jewels is not based in China. Our jewelry is handcrafted by our skilled artisans in India, and every piece is made with great attention to detail using the materials specified on the product page before undergoing multiple quality inspections. We’re equally concerned to hear that you did not receive a response to your message. Providing timely customer support is very important to us, and this is certainly not the experience we aim to provide. Please accept our sincere apologies if we missed your communication. We would truly appreciate the opportunity to look into your case and address your concerns. Kindly reach out to us at [email protected] with your order details, or reply to your existing email, and our customer care team will be happy to assist you. Thank you for your feedback. It helps us improve our products and services, and we hope to have the opportunity to restore your confidence in Rosec Jewels. Warm regards, Team Rosec Jewels 💎

Response from Rosec JewelsJul 23, 2026

Thank you for taking the time to share your concerns. We are sorry to hear about the experience described in your review. We would like to clarify that Rosec Jewels does not have any authorized resellers, distributors, or Shopify stores selling our jewelry on our behalf. We sell directly through our official channels, and therefore we are unable to verify products purchased through third parties without additional information. Since we are unable to locate an order associated with the details provided, we kindly request that you share your Rosec Jewels order number or any purchase information with us at [email protected] so that we can investigate this matter thoroughly. If the product was obtained through another seller, we would also appreciate knowing where it was purchased, as this will help us determine whether our brand name or product information has been used without authorization. Regarding the concern about the authenticity of the ring, we take such matters extremely seriously. If the product was tested and found to differ from the specifications, we kindly ask that you share the laboratory or gemological report from a recognized testing authority with us. We will carefully review the findings and take appropriate action if any discrepancy is identified. Customer trust is very important to us, and we are committed to investigating every genuine concern thoroughly. We look forward to hearing from you so we can better understand what occurred and assist accordingly. Warm regards, Team Rosec Jewels

Response from Rosec JewelsJul 21, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your purchase did not meet your expectations. This is certainly not the experience we want any of our customers to have. At Rosec Jewels, we are committed to crafting high-quality jewelry using the materials and specifications mentioned on each product page. Every piece undergoes multiple quality checks before it is shipped, so we're disappointed to learn that you were not satisfied with your purchase. Please be assured that our customer care team is already working closely with you to resolve this matter and will continue to assist you until an appropriate resolution is reached. Your satisfaction is important to us, and we truly appreciate the opportunity to address your concerns. Thank you for your feedback. It helps us continuously improve our products and customer experience.

Response from Rosec JewelsJul 13, 2026

We are sorry to hear about your experience and understand your disappointment. The product listing specifies a synthetic black diamond center stone designed to resemble a black diamond, along with genuine diamond accent stones on the band. The side stones being identified as diamonds is consistent with the product specifications. We take all concerns regarding product specifications seriously and have reached out privately to review the details of your order and the jeweler’s findings so that we can assist further.

Response from Rosec JewelsJun 18, 2026

Hi Natnael, We take accusations like this very seriously and are genuinely concerned to hear about your experience, especially regarding the stone coming off. We want to address your points directly as they contradict our usual high standards and records. First, regarding the authenticity of your product: you purchased our Certified 5X7 MM Oval Lab Grown Diamond Ring Set. We can assure you that all our lab-grown diamonds are authentic, as specified in the descriptions. Your purchase is supported by a specific third-party certificate that confirms its quality and authenticity. The idea that you received a 'fake' product is incorrect, and we are happy to share your specific certificate details with you again for reassurance. Second, we are particularly concerned to hear that a stone came off just two weeks after your fiancée started wearing the ring. For such a significant event on an engagement ring, our absolute top priority would have been to fix it immediately. We have checked our system and do not have any record of a support ticket, phone call, or email from you regarding this issue over the past three months since your purchase. We have a clear 30-day warranty and exchange policy exactly for this type of issue, which would have been easily resolved for you months ago if we had known. It is unusual that this is the first we are hearing of your concerns nearly three months after delivery. However, we still want to help resolve this for you. Please contact our support team directly at [email protected] or (+1) 347 923 6675 with your order number, so we can arrange to have the ring inspected, repair the setting, and ensure it is in perfect condition for your fiancée. Sincerely, The Team at Rosec Jewels

Response from Rosec JewelsAug 12, 2025

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with your ring sizes. We completely understand how frustrating it must be to receive the same size twice, especially when you were expecting a smaller size the second time. We want you to know that we take such matters seriously. Our team is already checking the issue on our end to identify whether there was a manufacturing, quality check, or packing error that led to you receiving size 6.25 both times instead of the sizes you ordered. To resolve this quickly, we’ll: Verify the correct size you need based on your original order details and your current confirmation. Arrange for a size replacement at no extra cost to you. Ensure that the corrected ring is precisely measured and verified by our quality control team before shipping it out. We truly appreciate your patience while we investigate this, and we’ll keep you updated on every step until you have the correct size in hand. Your satisfaction is very important to us, and we want to make sure your experience ends on a positive note. Once again, we’re very sorry for the trouble caused, and we’re committed to making it right for you. 💛

Response from Rosec JewelsMay 26, 2025

Dear Nicholas, We’re truly sorry for the trouble you’ve faced and completely understand your concern. Please accept our sincere apologies for the delay and any confusion caused. We did send the return confirmation to your email on May 13th—sometimes we wait for a customer reply to avoid any human error. That said, we take full responsibility, as we genuinely care about every detail and promise. As a brand, we believe each and every customer is very important to us, and your satisfaction truly matters. You can absolutely return your item—our 30-day free return policy ensures that, and your return is fully eligible. We’ve now sending the return label to your email immediately. Please check your inbox (and spam/junk folder), and you’ll also find our earlier messages there. Once again, we sincerely apologize. This will never happen again—we're improving our process to make sure every experience is smooth and positive. Thank you for your valuable feedback—it helps us learn and grow. We take every word to heart, and we hope to serve you better next time.

Response from Rosec JewelsOct 30, 2024

Thank you for sharing your experience. We’re sorry to hear that the bracelet didn't meet your expectations, and we'd like to address your concerns. The 14K stamp is located on the bracelet's clasp, and every piece is quality-checked to ensure authenticity. Additionally, each of our items is accompanied by a certification that details the total carat weight of the gemstones. If for any reason there appears to be a discrepancy, we encourage you to have it evaluated by a local jeweler. Please feel free to share any documentation with us, and we’ll gladly resolve any issue to ensure you're completely satisfied with your purchase. We value your feedback and are here to help with any further questions or concerns. Thank you for choosing us!