💎 About Rosec JewelsRosec Jewels is an independent fine jewelry brand dedicated to crafting timeless pieces that reflect your unique personality and love story. Each piece is made with precision, passion, and a promise of perfection.✨ Our Jewelry CollectionExplore a world of brilliance with our wide range of jewelry: 💍 Engagement Rings, Wedding Rings, Promise Rings & Eternity Rings — handcrafted for every chapter of love. 💎 Earrings, Necklaces & Bracelets — perfect to elevate your everyday elegance.🌿 Our Gemstone Excellence Lab-Grown Diamonds — EF-VS and HI-SI grades for exceptional sparkle and ethical luxury and IGI Certified. Moissanite Jewelry — D-VS1 brilliance that rivals natural diamonds in fire and beauty. Precious & Semi-Precious Gemstones — AAA to AAAA quality stones known for color and clarity.💖 Why Customers Trust Us ⭐ 85%+ Positive Reviews & Exceptional Craftsmanship 📜 Certified Gemstones & Hallmarked Gold/Silver Purity ↩️ 30-Day Easy Return Policy ✈️ Free & Secure Express Shipping WorldwideAt Rosec Jewels, we believe jewelry is more than adornment — it’s a celebration of who you are. Discover the sparkle that speaks to your soul.
Rosec Jewels (rosecjewels.com) has 229 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rosecjewels.com
Website
rosecjewels.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Thank you for sharing your feedback with us. 💚 We’re sorry to hear that the earring posts are too thick and causing irritation to your ears. Your comfort is very important to us, and we understand how disappointing it can be when a piece of jewelry doesn’t feel comfortable to wear.
We’d appreciate the opportunity to look into this and assist you. Please reach out to our customer service team with your order details so we can better understand the issue and explore possible solutions. We’ll also share your feedback with our product team as we continually work to improve our designs and customer experience.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you. 💚
VG
Vanessa G.
Love the Style but Overpriced
I love the style of the earrings, and the stones are nice, but one of the leverbacks is out of alignment which makes it difficult to secure in my ears. The earrings came with a ticket that says they are 14kt gold, but I do not see it stamped on the earrings. The picture of the earrings on the website is obviously enlarged to show detail, but I find the actual leverbacks a bit flimsy, but maybe all are made that way. I took pictures to compare an older pair vs my recent purchase.
I will sum it up to say that I am not 100% satisfied with my purchase and not sure if I will make another. I do love the style of the earrings, but feel they are overpriced for the quality received.
Updated Review!
I awarded the purchase three stars in appreciation of its style; however, I have concluded that style alone does not warrant a higher rating in my review.
I appreciate receiving a message from a team member at Rosec. I assume it was sent by a person rather than an AI, as those distinctions can sometimes be unclear.
As suggested by the team member, I will reach out to customer care, but I seriously doubt anything will be done to resolve the issue. The photographers image of the earrings is what sold me, but that is not the merchandise I received. I do not like leaving negative feedback, but this was my loss.
Response from Rosec JewelsJun 11, 2026
Thank you for taking the time to share your honest feedback with us. We truly appreciate hearing both the positive and constructive aspects of your experience.
We're glad to know that you love the style of the earrings and were pleased with the appearance of the stones. However, we're genuinely sorry to hear about the concerns you experienced with the leverback closure and overall quality.
A leverback that is out of alignment is certainly not the experience we want our customers to have. Even a slight misalignment can make securing the earrings difficult and affect comfort while wearing them. We encourage you to reach out to our customer care team at [email protected] with photos of the issue, and we'll be happy to review it and assist with an appropriate solution.
Regarding the gold stamp, due to the delicate size and design of certain earrings, hallmarks are sometimes placed in less visible areas or on specific components to preserve the overall appearance. However, if you're unable to locate the hallmark, our team would be happy to help verify the details of your piece.
We also understand your concerns regarding the perceived sturdiness of the leverbacks. While many leverback earrings are intentionally designed to be lightweight and comfortable for extended wear, we recognize that individual preferences may vary, and your feedback regarding the construction and feel of the earrings is extremely valuable to us. We will certainly share your comments with our manufacturing and quality control teams for further review.
Regarding the product images, our photographs are professionally captured and enlarged to showcase the intricate details, gemstone quality, and craftsmanship that may not be visible at actual size. While we strive to represent every piece as accurately as possible, we understand that real-life expectations can sometimes differ from online images.
Most importantly, we're sorry to hear that you don't feel completely satisfied with your purchase. Customer satisfaction is at the heart of everything we do, and we never want a customer to feel disappointed after choosing Rosec Jewels. Your comments regarding value, quality, and design have been noted and will be shared with the relevant teams as we continuously work to improve our products and customer experience.
Thank you again for your candid feedback. We truly appreciate your business and hope we'll have the opportunity to restore your confidence in Rosec Jewels in the future.
Warm regards,
Team Rosec Jewels ✨
RS
rodolfo sanchez J.
Very bad. I wouldn't buy from this site again.
I kept it tucked away for a couple of weeks, and just yesterday I used it to propose; however, not even two hours had passed when two of the rings small stones fell out. It was quite disappointing.
Response from Rosec JewelsApr 14, 2026
We are truly sorry to hear about your experience, and we completely understand how upsetting and disappointing this must have been—especially given that it happened during such an important and meaningful moment like your proposal.
This is absolutely not the quality or experience we want for our customers. Every piece is carefully crafted and goes through multiple quality checks, so it’s very concerning to hear that stones fell out within such a short time. Please accept our sincere apologies for this situation.
Your ring is covered under our service support, and we would really like to make this right for you as quickly as possible. We kindly request you to contact our customer care team at [email protected]
with your order details. We will prioritize your case and arrange a repair or replacement at no additional cost.
We truly value your trust and understand how important this moment was for you. We would appreciate the opportunity to resolve this and restore your confidence in us.
BE
Ben
Poor quality
I had no issues with customer service or shipping. The ring I ordered arrived very quickly and I took to a jeweler to confirm that the gold and stone were real (they are!). The ring is beautiful, however the face of the stone is absolutely covered in scratches. This is what made me initally think it was fake as a diamond wouldnt be so scratched up, but it is real just in horrible quality. The face has 5-6 large scratches that will need to be professionally fixed by a diamond cutter. Really disappointed as I was wanting to propose with this ring but cant in its current state. I would be careful buying softer stones if this was the condition my diamond was in.
Response from Rosec JewelsNov 7, 2025
Thank you for taking the time to share your detailed feedback. We truly appreciate your honesty and are very sorry to hear about your experience with the ring’s condition upon arrival.
We’re glad to know that you found our customer service and shipping process smooth, and we also appreciate that you had the gold and diamond verified as authentic. However, we completely understand your disappointment upon noticing scratches on the stone — especially since this was meant for such a special moment.
We want to assure you that this is not the level of quality or inspection standard we uphold at Rosec Jewels. Each piece goes through multiple quality checks before shipment, and we’re currently reviewing this issue with our quality assurance and manufacturing teams to ensure this does not happen again.
Please reach out to our customer care team with your order details — we’ll be more than happy to arrange a replacement or professional refinishing of your diamond at no additional cost. Your satisfaction and confidence in your jewelry are our top priorities.
Also, we’d like to clarify that while diamonds are the hardest known natural material, surface abrasions can sometimes occur during setting, polishing, or shipping if exposed to friction with another surface. Even minor handling during transit can occasionally cause this, though it is very rare.
We truly regret that this occurred with your piece, and we’ll make sure to resolve this promptly so you can move forward with your special proposal as planned.
Warm regards,
Team Rosec Jewels 💎
JO
Joelle
Unreliable imo
Was unable to connect by telephone, packaging was filthy cheesecloth sealed with wax, product was shipped from India, called was scheduled by company then not executed, bonus gift with purchase was never received.
Follow up was provided by email.
Response from Rosec JewelsJan 28, 2025
We sincerely apologize for any inconvenience you faced. As we discussed, we have addressed the issue and ensured that the bonus gift is always included with every package. Our team sends it from here, and we strive to make sure every order meets our quality standards.
We truly value your feedback and appreciate your patience. If there's anything else we can do to improve your experience, please let us know.
DM
Davis M.
I ordered a size 6 ring and received a…
I ordered a size 6 ring and received a size 4.5. possibly my error but when I reached out multiple times I was unable and to get ahold of anyone.
Response from Rosec JewelsJan 25, 2025
Dear Davis Miller,
First and foremost, please accept our sincerest apologies for the inconvenience and frustration you’ve experienced. We truly value your trust in us, and we are here to make things right for you.
We understand that you may have faced difficulty reaching out to us, and for that, we deeply regret any miscommunication. Could you kindly let us know where you reached out so we can ensure no future issues arise?
Upon reviewing your order, it seems the ring size might have been selected by default. To help prevent this, we have sent an email as well as WhatsApp communication for a free ring sizer before processing orders. If you missed this email, we completely understand, and we’re happy to assist you further.
You are welcome to return the ring as part of our 30-day return policy, and we’ll resize it for you at no additional cost. If you’d like to confirm your correct size, we can send you a free ring sizer to ensure a perfect fit.
Kindly contact us at [email protected] or call us at +1 318 479 0290 for quick assistance. We’re here to make this process as smooth as possible for you.
Once again, we deeply apologize for this experience and thank you for giving us the chance to resolve it.
AK
Andrew K.
You're rolling the dice with this one
We ordered the ring my wife has wanted for a long time - a black diamond. I'm always nervous about ordering online, but there were enough good reviews to warrant trying it. The ring arrive and was beautiful. It was exactly what she had wanted. However, less than a year later, the stone came loose. I contacted them and they told me it couldn't be returned but I could take it to a local jeweler to get it fixed and they would reimburse me $50. I took it to the jeweler, and they said it was going to be $449 to get it repaired because the prongs were not made long enough. Upon informing them of this, they changed their story and said they couldn't help at all. Unless you have a high tolerance for risk or are willing to lose $1000, I'd avoid buying from them.
Response from Rosec JewelsJul 11, 2024
Dear Andrew,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your black diamond ring and for any frustration this has caused.
We understand how disappointing it must have been to receive conflicting information about the repair and the associated costs. We strive to provide clear and consistent communication, and it’s clear we fell short in this instance. We are currently reviewing our policies to ensure that situations like this are handled more effectively in the future.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
The Rosec Jewels Team
