RorraReviews of rorra.com

in April 2026, I bought Rorra waltering machine + filter subscription and a shower head + filter subscription. I regret buying Rorra's products. I seriously want a full refund for everything I bought. For example, the shower head stopped working after several weeks in the sense that some of the hole were not working and there's not enough water pressure to take a shower. As a result, I had return by providing videos as proof tor get a full refund. When I started dealing customer service by email, they were just beyond horrible. They did not respond unless I bombarded them with emails insisting on them responding. The person or AI writing emails back was not customer friendly and created such an unpleasant experience. It took forever to negotiate a refund countless email back and forth. I also changed my credit card for the water filter subscription machine. However, after some time I notified them that I need to provide them with a new credit card to have on file, yet they told me that they can't do that and that I have to go the website and reenter it myself. In other words they made it so inconvenient for their customers. Customer service is slow a hell. I bet the owner probably doesn't care about customer satisfaction but only how to make a fast buck. Therefore, I do not recommend the Rorra products I bought to anyone. It's not worth the investment. Their website also wouldn't allow me to submit a review for one of the items.

When I began my search for a water filtration system, I had no idea how much work it would take to sort through the differences among the many suppliers. While every company makes claims, Rorra was the only one that answered my questions thoughtfully when I reached out. Their friendly and responsive customer service further supports my continued loyalty.

This water filter is well made. Large capacity, beautiful to have it in your kitchen, no need for hardwirings. I ordered and had set up filter subscription. The staff at Rorra are very efficient, and knowledgeable. I made a mistake of setting up two subscriptions that I ended up getting a filter every month instead of every 3 months. I made inquiry about how this came to be every month delivery (not knowing i made this mistake) I got a reply in 24 hours. Further more, John has to research and clarification was emailed to me. It took only 48 hours. And John corrected my subscription the way I intended it to be. Can’t ask for more. Thank you ! Great product in the market, excellent staff when customers needed support.

I haven’t purchased or used any of their water products my review is based only on customer service and response times. They have been very good in responding to all my questions and timely responses. Still not sure if there system is going to provide microplastic removal to my needs. Also waiting for certification standards Lynn

Rorra helped me submit my purchase to my HRA account. It was fast and detailed. Customer service is everything and an online business, even more important. I felt seen and important. The NP document Rorra provided was enough to get my HRA request approved.

I have had my Rorra water filter for about 9 months and it is the best investment I have ever bought. To know I am drinking quality filtered water everyday is so satisfying. I cook with it, brush my teeth, etc. I highly recomend buying a Rorra water filter. And it is so easy to use and change the filter, as well as being stainless steel and no plastic involved!

The setup of the product was easy. I love how how simple and intuitive everything is. The stainless steel is a great way to maintain cleanliness and durability. The customer service is superb - messages are handled in a timely manner and the answers I received are the exactly what I was looking for.

Learning the system was simple except for not understanding my RED light may not happen, before 90 days or even after for that matter. I went over 110 days until I finally questioned this issue and emailed. Luckily I had a filter on hand because I was told it may not go red because of less water usage amount. BUT to be diligent and change within 90 days. Thank you for that info for the future. I’ll never reach 90 days again. I’ll change either if RED light blinks or before 90 day mark. I love the instruction book! Easy to set up and to change filter. Love the unit and so happy to not worry about my water any longer.:)