Room & BoardReviews of roomandboard.com

I ordered an the Hudson Armoire in January 2024. It was damaged on arrival and they agreed to replace it. The replacement armoire arrived two months later and was worst that then first. The top doors were ill-fit and could barely be closed without scratching each other even after pulling up and down on the hardware, the spring roller catches were bent and twisted, the screw holding the spring roller was not screwed in all the way and a screw was missing, the interior shelves were installed prior to delivery and had slipped, scratching the shelf and the interior of the cabinet. They offered to have someone come 'service' it but at this point we've already been waiting 6 months for a usable armoire and lost faith in Room and Board's ability to deliver a quality product. We had someone else refit the doors, replace the hardware, and buff out scratches and scuffs to the extent possible. R&B did offer to refund our delivery fee though.

We have done a ton of business with Room and board and over the years. We’ve experienced a good number of defects with their products(this time a fire pit) . There was a time when they stood behind them however, recently they have found a way of having very little accountability for their quality. we will look elsewhere in the future. Unfortunate as we have been customers for a long time.

6 hours trying to deal with worst customer service around. Go somewhere else. I wish I had

Where do I start? I ordered an expensive coffee table at the beginning of December 2022. It's now March 2023 and I've only just received it. It's been several months of poor communication, shoddy workmanship, and a lot of work vacation days taken for no reason. The original table ordered was meant to take 6 weeks to deliver. It took 10. It was damaged on arrival. They agreed to replace it, but their delivery window is incredibly narrow and it would take another 6 weeks to arrive. That one was damaged, and the subsequent other that didn't even make it out of their factory warehouse. Communication was terrible, there was no coordination between departments and needless to say, I will NEVER shop there again.

Up until now, I was a big fan of Room and Board. I am not feeling so good about them at the moment though. I have a dining room table with a leaf from them which no longer stays together completely. I called and emailed pictures of the issue, and after quite a while was finally contacted by someone who was able to help. The part was probably lost during our recent move, so it is not their fault. However, given that I have spent over $25,000 on their furniture and rugs, I would have thought that they would send me the part at no cost. I have no choice but to pay the extra $100 plus on it, but I am disappointed and surprised that a high end company that prides itself on customer service would charge me for the part. I have recommended this company to family and friends, but in the future I am not sure that I will, and I am no longer so eager to order from them for myself.

HORRIBLE customer service by Costa Mesa, CA Asst. Manager Joseph! We have been customers for years and have had excellent buying experiences previously. JOSEPH has single handedly changed our opinion of this company, offended us, and we will likely never return because of him. It took me 2 weeks to get my husband in store to look at a rather small $3,000 console cabinet. The cabinet was placed behind a couch and within wall shelving right behind it (a very tight squeeze and not easy to see the front), so we asked that it be pulled so we could look at it before ordering. The gals on floor were very sweet, but JOSEPH (who was just standing around staring into space, doing nothing) said it couldn't be moved due to possible damage. WHAT? We convinced him to move it out slightly and my husband helped (to be honest, I could have moved this easily and I'm wimpy). We were deciding on which top to order (white ceramic or plain wood). We stepped over to the ceramic tops (with our sales gal) for a quick minute and came back with a top sample. JOSEPH had moved the cabinet back to the enclosed area. We asked why he would do that, and he replied, "it's a safety hazard". Again, WHAT? There was only one other customer in the entire store and nothing was blocked! We left the store VERY upset. ROOM AND BOARD MANAGEMENT-if you feel JOSEPH is a good representation for your company and customer service standards, then you've lost a very good customer for life. Good luck. The cabinet was perfect for us, but we will find one from another company that values their customers.

I bought a Berkeley 6 drawer dresser. Two of the drawers open on their own on a regular basis. I called Room and board and they do not have anyone to fix this problem (even at my own cost which I'm willing to pay because I'm out of warranty). This problem was minor for the first couple of years- I jsut thought I had not closed the drawer properly---but it has become worse as time goes on. Everyday, multiple times per day, one or two drawers just randomly open. I posted this on their website and they did not post the complaint. Their reviews are very old and not up to date. The dresser is beautiful, but the closing mechanism is very cheap. So be forewarned.

Ordered online and delivered through Room and Board Atlanta. Waited, with excitement and anticipation, for more than two months for this piece from Room & Board - it was intended to be the statement piece for a newly decorated home office. Unfortunately, it arrived with damage in multiple areas (see photos). There even appeared to be an attempt to touch it up prior to delivery. For the price, this was a hugely disappointing purchase. Told it can’t be repaired and that replacement will take over 2 months - and based on the number of issues with this one, low confidence they can manufacture and deliver a quality item.