Roolee BoutiqueReviews of roolee.com

Beware of the optional sneaky $20 "shipping protection" charge that will be automatically added to your order. It's the first time I see a business do something like this and I find it dishonest -- they don't let you know it's an optional charge. The quality of the dresses is poor for the price (buttons crumbled, stitches ripped while trying on carefully). I ended up returning 10/11 items I ordered as a "try on."

Extremely disappointed in this company. I saw an Instagram Ad and thought their shoes were very cute and stylish to wear to work and out and about, so decided to give this company a try. Their mission seemed to be very amazing upon reading what they stand for. "coming together and treating each other as loving sisters." The first time I tried them on, the shoes had marks on the bottom. I then informed Customer Service about the issue. I was informed by a Representative named Ashley to show photos of the bottom of the shoes to make sure they have not been worn, which I did no problem! When I tried the shoes on at home, my heels became irritated immediately and started to have blisters. I informed Customer Service I would like to return the item and they told me no even after sending in the initial photos of the shoes. I asked if there was ANYTHING they could do and they said no. I would be careful with their return policy and the way they treat their customers.

If I could give -5 stars I would. I don't think I've experienced worse customer service than I have with this company (and I've been to the DMV a lot.) The "customer success team" is SO disappointing. I bought a dress from them, and when I opened it I noticed some wear in the fabric on the back of the shoulder. I didn't think it was noticeable enough to pay to send it back and get a new one. The whole process seemed like such a hassle, so I decided to keep it and I wore it once and really liked it! It did however, feel a lot cheaper than I expected. After my first wear I washed it meticulously following the care instructions, and when I pulled it out of the wash it had patches of the same fabric thinning/shredding all over the dress. So I contacted them asking for a refund (still in the return window time frame) and they responded with a hard "no." They told me that they could give me back 20% of what I paid for it in the form of store credit BECAUSE I had washed it. I told them that the cheap product they sold me fell a part not because of anything I did, and they just kept saying it's their policy. I can appreciate a brand's policy... but I feel like any good company, with integrity, would take the customers issue case by case. I didn't just change my mind on the dress... they sold me an absolute crap product. Beyond the dress- I have a bigger issue with the entire PR of Roolee. Every email was responded as if they hadn't even read what I wrote. It was all just the same regurgitated "I understand how frustrating this is... blah blah blah." but they didn't do anything about it! My last email to them was how they lost me, my friends and sisters as customers, and that my experience cost them more than just the refund of a dress. I wasn't looking for a reply... but once again, "customer success" emailed me back saying the saaaaaammmmmeee exact things, and ended with "Thanks for being a part of the ROOLEE family!" That baffled me because the email she was responding to was literally me telling her that I was never going to spend another dollar at their company. Anyways... I tried leaving a review on the dress on their website and it glitches and doesn't even allow you to actually submit the review. So that's seems suspiciously super convenient for them. Anyways, whatever. If you've gotten this far, all of this to say- don't waste your money.

I received excellent customer service today with a the returns department at Roolee. She was very knowlegdable and helped me make my return quickly and easily. The return involved getting my $50 gift card back and she was able to help me do this without a problem. I was so happy to get such great service.

Do NOT shop at this company!!! Their customer service is absolutely terrible. Their director of customer service, Staci, was unhelpful, rude, and insulting. They refused to refund me for something I returned and said the error was on my end. This was especially frustrating because the return process isn’t free and is a complicated one. Moreover, BEWARE that when you place an order with Roolee they charge you an outrageous price for something called “shipping protection”. I did not know what this was and had to reach out to them, and they proceeded to tell me that I had the ability to “uncheck that box.” No matter how many times I told them I never even saw the box when checking out, they just shrugged and said “sorry not our fault.” Moreover, I returned something and they refused to refund me for it because “they couldn’t find it” and somehow found a way to make it my fault because apparently a FedEx rep was supposed to check through the box...uh, how was I supposed to know that? So now they have the shoes, and my money. (Spookily similar to another few reviews, starting to think this store is a total SCAM.) All in all, Roolee’s customer service is seriously lacking and they have completely lost me as a customer.

I have been shopping at Roolee for a long time now and would recommend it to anyone! Great customer service and quick shipping!

I used to love shopping at Roole... until I experienced going through their return policy. Their return policy is an absolute JOKE! I literally bought a dress for 33.97 and get a refund back for 20.00. They make you think you’re getting a good deal when you buy from their sale or whatever it may be and then rip you off when you go to return it for THEIR false advertising of the product. I will never be shopping here again.

When my November Roolee order did not arrive at my house, I looked up the tracking number and noticed it was loaded onto a USPS delivery truck, but it was never scanned or delivered. The delivery tracking info just stopped. That was three weeks ago. When I contacted Roolee customer service, and told them my order seemed to be documented as lost, the rep told me to go to the local post office and ask the postmaster to look around for it. I couldn’t believe they were asking me to do that! In my next letter, I asked for a full refund for the order I did not receive (I also told Roolee that they should file a claim with USPS as they were the ones who set up the shipping. Any lost package is issued at least a $50 refund). In the next letter Roolee responded with, “you did not purchase package protection at time of order, so we can’t offer a full refund, only a store credit.” I’m thinking, WHAT?? Don’t order from this company - bad policies/bad customer service.