Roolee BoutiqueReviews of roolee.com

My story is the same as many of the other reviewers here. I never received a pair of shoes from them, but I can’t get a hold of any sort of customer service. I had to dispute it with the credit card company. If you look on Google and Facebook, outwardly it looks like they have good reviews. But the bad reviews are just harder to spot. But I see a pattern of people unable to contact customer service. I feel like they’re covering up huge problems and bad business practices with marketing.

I've emailed and messaged with the customer service several times and haven't heard back, not even once. I had ordered some items to be shipped to me in Europe. They did arrive here on time. But only to find out that the wallet was broken and the sandals were defective. I requested for my money to be refunded for those items. But it seems Roolee has disappeared. That's ok, I'll report them through my PayPal. And if anyone else hasn't gotten their refund please Report it on Paypal or through whatever form of payment you made. I should've done my research before buying from this company that looked so cute, but sells very bad quality product and is misleading. Please be aware to not buy things that aren't in person from Roolee!!

I went to the actual store today to shop. No other customers were in the store. I was the only one there shopping. Three sales clerks were gathered in a little circle chatting away. No one offered to help me. No one was concerned about a customer even being in the store. When I approached the group with a question, I was given dirty looks. What were these ladies being paid to do? Hang with friends? I will not be returning!

Reached out to customer service twice and no one ever replied. First was to question my delayed delivery and second was because I owed postage to receive my package even though I qualified for free shipping…. Will not be shopping here again.

Horrible product quality, terrible customer service and lack of care for their customers! Please DO NOT purchase their items. They’re similar to SHEIN.

Roolee sells products in their website with misleading description. I bought Roolee ankle Carlota boots that they described as leather and true to size. The boots are made of some cheap tissue and run small. It’s a deliberate lie to sell stuff. Absolutely horrible experience

I also had a very frustrating experience where the wrong item was shipped to me. This was a gift for my sister. I had to drive the item across Los Angeles and drop it off at a “return bar” in order to have a replacement sent to me in a timely manner. I needed the replacement right away because of their ridiculous 30 day return policy. I needed it right away, so my sister could try on and send back within 30 days. They had no flexibility on this despite the fact that they sent me the WRONG ITEM. Update! I went through the hassle of sending the item back and they sent me THE WRONG item again a second time

Just like many others! I would not recommend! I ordered a pair of shoes and received shirts and shorts instead. Contacted customer service and now I am jumping through the hoops trying to get what I paid for. At this point I just want a refund and I will order elsewhere.