Active Ventilation ProductsReviews of roofvents.com

The lead time was totally unacceptable to anyone experienced with Internet ordering! Two Weeks??? I placed my order on 10-22 and two days later I received the "shipping cost estimate," which I accepted and paid in full within less than 2 hours. Well, the two roof vents finally arrived late this evening and, based on two warnings you sent, I noticed that the box was damaged and I opened the package before signing the delivery receipt. Sure enough, one of the vents was bent (though easily corrected). The UPS delivery person noted that the packaging used was inadequate and I fully agreed. Later I discovered that the 8 self-tapping screws that should have been included were not in the box. Not a huge deal, but not right either. Do you have a distributor in CA. We need about 3 dozen more of these for our building but the lead time and shipping costs are excessive. Thank you for letting me vent!!!

Product came packaged very well. In a timely manner. All is well.

Great vents!

I purchased a AV-4 Vent. It was well packaged and fit the 4" pipe perfect. I ordered it power coated Umbra Gray and received the unit unpainted. Was a little inconvenient, as I had to take picture of the Vent showing it's unpainted state to receive a credit. Had to learn how to do that. I purchased a can of black spray paint and painted the pipe and vent looks good. Customer service was very pleasant. Overall happy with my purchase.

Excellent product!!

I ordered the 4” Solar Aura Solar Fan PVC Cap finished in brown powder coat and have it mounted on my cabin roof. It seems to run without any problems this past summer; I will be using it to pull exhaust for a composting toilet next summer in addition to a solar battery fan pushing air. The fit and finish appear to be of high quality and I would highly recommend any products made by roofvents.com.

We placed an order that we patiently waited for almost 2 months to receive, but after many follow up phone calls made on our part and excuses from Active Ventilation we finally had to cancel and source our fan elsewhere. Every time we called we got an excuse about why the project was delayed. Basically, I think they forgot about it. Several times. When we finally had enough of the same excuse and asked to cancel the order, we were met with an argument and poor attitude. Definitely one of the more strange and disappointing transactions we've had with another business.

Ordered was on time and very easy to install