Kay R.
Helpful customer service
I ordered hi relief not realising the cost when converting from US$to AUS$. I immediately contacted the company to cancel my order. Mai dealt with my issue. She was open and honest with me and explained simply what issues were involved. She immediately offered a generous refund. When/if my financial situation improves I would certainly be willing to order again.
Response from Rome MDJun 19, 2026
Hi Kay, Thank you for taking the time to share your experience and for your review. I completely understand how the difference between USD and AUD pricing can come as an unexpected surprise, and I appreciate you reaching out to us right away so we could review the situation together. I'm delighted to hear that Mai was able to assist you in a way that was helpful, transparent, and easy to understand. We believe that honest communication and finding fair solutions are essential parts of good customer service, and I'm pleased that this was reflected in your experience. Thank you as well for your kind words regarding the refund offered. It's wonderful to know that, despite the circumstances, you felt supported and treated fairly. We truly appreciate your understanding and your openness to considering HiRelief again in the future. Should your circumstances change, we would be honored to welcome you back. Wishing you all the very best, and thank you again for your thoughtful feedback. Kind Regards, Aga