Georgina A.
NOW I know it's not a scam -Starting to think it’s a scam
update: After several attempts, Rome MD customer service responded to my email and handled my concerns thoroughly. Although I had not yet received my product, I requested a refund and asked for my details and payments to be removed from their mailing list. They processed this promptly. The first refund was issued quickly, as the product had already been returned shortly after my initial email. When I notified them that the second product had still not arrived- I had in-fact received the third. Rome MD issued the second refund after my email. It was understandable that they needed to verify my claim before processing the refund In the end, I did receive the third product order. Now I feel there was a misunderstanding regarding the product payment and the delivery issue, but ultimately everything has been rectified. I didn’t fully understand what I had signed up for. 3 months in and I am paying a large amount each month for the product I still haven’t received. I’ve left messages and emails but have had no response. I just get an automated message it on its way. My account says I haven’t got a subscription although I am being charged each month. I have tried to remove my credit card but it’s locked and I can’t. I now think it must be a scam.
Response from Rome MDMar 22, 2026
Hi Georgina, We’re truly sorry to hear about your experience—this is understandably very concerning, and we completely understand your frustration. We want to reassure you that we do not operate as a scam, and what you’ve described is not the experience we aim to provide. Issues related to subscriptions, billing visibility, or order tracking can sometimes occur due to system or account mismatches, but these should always be resolved quickly with proper support. That said, after double-checking your account, I can confirm that your order has been fully cancelled, and your refund has already been processed. There will be no further charges moving forward. We appreciate you bringing this to our attention and the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Warm regards, Aga Head of Customer Experience Hi Relief Team