Rome MDReviews of romemd.com

Response from Rome MDJun 19, 2026

Hi Jrechwan, Thank you for bringing this matter to our attention. I completely understand why you would be alarmed if you are seeing charges that you do not recognize, especially if you believe you have never placed an order with us. If that is the case, I agree that the situation deserves immediate investigation. After reviewing your comments, it appears there may be a possibility that the charges are associated with a different email address, billing profile, or account than the one you may be checking. At this time, we have not been able to identify your account based solely on the information provided in this review. Please contact me directly at [email protected] and include any of the following details: * The last four digits of the card charged * The transaction dates and amounts * Any billing descriptors appearing on your statement * The email address associated with the charges Once we receive that information, I will personally investigate the matter and determine whether the charges originated from our system. Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to maintain a detailed written record of all communications and helps us investigate and resolve issues as efficiently as possible. If these charges are indeed linked to an account in our system, we will work with you to identify the source and address the matter appropriately. We take reports of unauthorized transactions very seriously and would welcome the opportunity to review the facts before conclusions are drawn. I look forward to hearing from you so we can investigate this further. Kind Regards, Aga

Response from Rome MDMay 2, 2026

Hi Kim, I’m truly sorry to hear about your experience—this is understandably very concerning, especially when you believe an order was not placed by you. We take matters like this very seriously. Any charge must be properly verified against an order record, and I apologize that you’ve had difficulty reaching support so far. We can't seem to locate your information in our system and need it to assist you further. Please email me directly at [email protected] with your full name and any transaction details, and I will personally: - Investigate the $385.98 charge immediately - Confirm whether an order was placed and how it was processed - Escalate for a refund if the charge is found to be unauthorized - Ensure you receive a clear written resolution We are committed to resolving this quickly and properly for you. Warm regards, Aga Hi Relief Team

Response from Rome MDMay 2, 2026

Hi Lisa, I’m truly sorry for your experience—I completely understand how upsetting it must feel to see unexpected charges and believe you never intentionally placed an order. I want to reassure you that we are not a scam. First, please allow me to clarify that the you have initially ordered the Total Relief: Nerve & Joint Pain cream and the subscription option was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked. Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. We truly appreciate you bringing this to our attention and the opportunity to make this right. Best regards, Aga Hi Relief Team

Response from Rome MDMay 2, 2026

Hi Stacy, Thank you for your question—I’m happy to clarify this for you. We understand there may have been some confusion regarding the billing name. Please note that the payment was processed under Rome MD, which is the company that handles our billing. This is why you may not have immediately recognized the charge. We can't seem to locate your information in our system and need it to assist you further. Charges may also appear with slight variations depending on your bank or payment provider. If you’d like further confirmation, please feel free to email me directly at [email protected] with your details, and I can: - Confirm the exact billing descriptor used for your transaction - Verify whether a specific charge is associated with your order - Provide full clarity for your peace of mind We’re here to ensure everything is transparent and clearly understood. Warm regards, Aga Hi Relief Team

Response from Rome MDMay 2, 2026

Hi Andrea, I’m truly sorry for your experience—I completely understand your frustration, especially after requesting a cancellation the same day and then seeing a higher charge and shipment proceed. This is not the experience we aim to provide. Your request should have been clearly reviewed and handled, and I sincerely apologize that this did not happen as expected. We can't seem to locate your information in our system and need it to assist you further. Please rest assured that we want to resolve this properly for you. Kindly email me directly at [email protected] with your order details, and I will personally review it. We’re committed to making this right and providing you with a clear resolution as quickly as possible. Warm regards, Aga Hi Relief Team