Rome MDReviews of romemd.com

Response from Rome MDMar 22, 2026

Hi Anne, We’re truly sorry to hear about your experience and completely understand how frustrating and concerning this must be. We want to reassure you that we do not operate with the intention of misleading or overcharging our customers. It sounds like your order may have processed while the checkout process was interrupted, which can sometimes trigger a temporary pending charge. We understand how alarming this can be and apologize for the stress it caused. I have sent you a request to provide details of your order so we can better assist you. Alternatively, you can contact me directly at [email protected] with your order details. I will personally review the situation and work with our billing team to ensure the charge is addressed and resolved promptly. We truly appreciate you bringing this to our attention and the opportunity to make things right. Warm regards, Aga Head of Customer Experience

Response from Rome MDMar 22, 2026

Hi Jenifer, We’re truly sorry to hear about this situation—it’s understandably very concerning, and we completely understand your urgency. We want to assure you that we take matters like this very seriously. Upon reviewing your details, we can confirm that an order was placed for Total Relief Cream for neuropathy, which is why the charges were initiated. That said, we fully understand your concern and want to ensure everything is handled transparently and fairly. Our customer support team has already reached out to you via email to review your case in detail. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to make sure your concerns are properly addressed. We appreciate you bringing this to our attention and the opportunity to make things right. Warm regards, Aga Head of Customer Experience

Response from Rome MDMar 22, 2026

Hi Carol, Thank you for taking the time to share your experience and for updating your review. We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience and stress it caused. We’re glad to hear that your refund has now been successfully processed. While we’re relieved this has been resolved, we recognize that the overall experience did not meet your expectations, and for that, we are genuinely sorry. Your feedback has been taken seriously and will be used to improve how we handle cancellations, communication, and order processing moving forward. Every customer matters to us, and your experience highlights areas where we must do better. If there’s anything further we can assist you with, please don’t hesitate to reach out directly. Warm regards, Aga Head of Customer Experience Hi Relief Team

Response from Rome MDMar 22, 2026

Hi Sarah, We’re truly sorry to hear about your experience—that sounds very uncomfortable and concerning, and we completely understand why you feel this way. This is not the experience we want any of our customers to have. While individual reactions can vary, what you’ve described is not typical, and we take this very seriously. We strongly recommend discontinuing use of the product, especially if irritation persists. Please reach out to me directly at [email protected], and I’ll personally review your case and work with you to make things right, including discussing a suitable resolution for you. Your feedback is important to us, and we’re here to support you. Warm regards, Aga Head of Customer Experience Hi Relief Team

Response from Rome MDDec 29, 2025

Hi D. We appreciate you sharing your experience. We understand that you were expecting more visible results. While many customers notice improvements in wrinkles and skin firmness, individual outcomes can vary depending on factors such as skin type, wrinkle severity, skin maturity, and personal goals. Collagen renewal is a gradual process and may take several months to reach its full effect. Your experience may differ from what we typically observe, and results can also be influenced by factors such as skin preparation, application technique, or consistency of use. Proper use is important for achieving optimal results, and our team is available to provide guidance on how to maximize the benefits of the product. Our support team has already reached out, and our beauty specialists are happy to walk you through your routine. Replying to their email will help us better understand your regimen and offer tips tailored to your needs. We’re here to support you and want you to achieve the best possible results with the product. 💕✨ — The Rome MD Team 🚀

Response from Rome MDApr 8, 2025

April 07, 2025 Hi Jane, Thanks for taking the time to share your experience with us. We understand that you were hoping to see more noticeable results. While your outcome may differ from what we typically hear from other customers, factors like how you prep your skin, the amount of pressure you use, or even how you apply the product can really affect how it works. We’d love to help you get the most out of it! A few small tweaks can honestly make a big difference, and staying consistent with the product usually brings the best results when it comes to smoothing out wrinkles and achieving a firmer look. Additionally, we want to clarify that we do not ask for a video when processing refund requests for products that have not shown results. To help us investigate your situation and provide the necessary information, please feel free to reach out via email at [email protected]. Looking forward to your response. = April 11, 2025 Hi Jane, This is Aga, the Head of Customer Experience at Rome MD. We understand your concerns about the product and the refund process. We strive to make our refund process as straightforward as possible, and there is no requirement for a video. If you’d like to proceed with a refund, please provide your order details so I can review the request and ensure the next steps are clear and efficient. Feel free to reach out via email at [email protected] or give me a call at +1 302 803 5226, extension #004. I am available from 3 p.m. EST to 10 p.m. EST. I would appreciate your cooperation, and I am here to assist you further to ensure your satisfaction. 💕✨ Best regards, Aga Head of Customer Experience Rome MD

Response from Rome MDDec 20, 2024

Hello JC, The formula you ordered in early 2024 was one that brought visible results to over 15,000 women, helping them achieve smoother, brighter, and more rejuvenated skin. Thanks to the valuable comments and suggestions from customers like you, we recently launched an enhanced version of the cream that is even more effective and delivers improved results. Our customer support team has reached out to offer you a complimentary jar of the new formula, so you can experience the difference firsthand. We’re confident you’ll be delighted with the results. We’re also so pleased to hear that you’ve had a positive interaction with our customer service team. At RomeMD, we always aim to go above and beyond to ensure our customers feel supported every step of the way. Wishing you a fantastic rest of your day! 💖