Rogue FitnessReviews of roguefitness.com

So as a fan of Strongman I thought I would buy some Rogue gym shirt. Ordered and delivered fine until I opened the box absolutely nothing in it well that's a lie the put some bubble wrap in it to protect F*#k all. Waiting on reply from customer services but going by the reviews I'll be 50 notes down

Be careful before buying they charge $77 shipping and $15 gst

The ROGUE RR 5Kg plates are too large in diameter. That has been reported by other people. I did suffer the same issue when I ordered a full batch of ROGUE RR plates (25, 20, 15, 10, and 5Kg ones). They stated they would send another set of 5Kg RR plates that would match all other plates. We received the second them batch, opened it, and we were mesmerized to see that they were again too large in diameter!!! Basically, there is mounting evidence that points towards recurrent issues due to poor design, recurrent factory production issues, and quality check issues. We messaged ROGUE (R) customer service reporting the issue on the 5th of April 2023, and we haven´t received yet a communication from the customer service with advice as to what the next steps are this time around. Given the recurrent issues that there are, it is fair to say that you could wonder whether they willfully disign the 5Kg ROGUE RR plates larger than the other ones so they break on landing, in order to sell more of them. That´s up to each individual to judge. However, as I stated in a previous review, I am a firm believer that for a trademark to have a healthy, and fruitfull balance sheet, it must place excellence in the products, and amongs everthing else, in a customer service willing to go the extra mile to make things right. Put money as your first priority, neglect your clients, and you will sink your own bussiness, and the rest of the lovely people that works on it. CUSTOMERS ALWAYS COME FIRST, and money will flow in as a secondary effect. You can then pay your employees a better salary, give them better benefits, and everyone´s happier as a result!!!

Really awful customer service. I placed a fairly large order which included a rack. On their order page it give you the option to 'add a bar and get collars free' -- While I did purchase a bar, I did not do so 'correctly' according to their website, and thus did not get my 'free collars.' We're talking about a $60 item on a $2,650 order here. And the bar I did order was MORE expensive than the ones that come with 'free collars.' I figured this was would be an easy fix with customer service, but Emily W fought me tooth and nail .. completely rude and condescending. I'll never buy anything there again and do not recommend them to my worst enemy.

Customer service is unprofessional and incredibly unhelpful. Mixed "it's been shipped" and "we'll have someone look into it and get back to you" messages. I'm reaching out to have YOU look into what's going on. No accountability. Ended up cancelling $1000+ order. Would not recommend to a friend--or an internet stranger.

I think since their boom during covid, rogue has gotten a little too big for their britches. their quality control is and has been lacking for years. their packaging protection is woeful; especially when you have smaller brands like Titan and Rep that are making strides in both quality control and packaging protection (actually listening to their customers). I've ordered a few things from Rogue. My first purchase was the Slice Sled. Absolutely nothing wrong with the product itself; it's built like a tank. my gripe is in regards to the literal lack of any packaging protection whatsoever. there were literally extra pieces of cardboard thrown in there that had no purpose at all. my second purchase was the Ohio Power Bar (amazing bar) but while you have even Chinese companies offering more packaging protection for their subpar products, rogue still ships their in a tube with no protection at all so when I saw my UPS guy coming up the driveway, I was crestfallen to see that my Ohio Power Bar came to me pre-opened! (YAY!) my third purchase was their Monster Triangle Grip, zero protection on this item as well. literally some foam 1/8" paper thrown in the box with the attachment. end of the day, Rogue is not immune to being overthrown as being "the king" of home gym equipment. being made in the USA and using quality steel isn't all there is to being a successful gym equipment company. the process goes down the line from quality control and packaging protection. I just dont understand the thought process by touting you're made in the USA, made with quality steel, and quality welds all around - something that screams, premium, and then you go and ship these items to your customers virtually unprotected. also, don't buy into their stellar reviews on their website. they pick and choose which ones stay on their website. my review regarding their packing for my Ohio Power Bar never got published. Update 4/13/2023: Placed an order for the Rogue Adjustable Bench 3.0 with Stainless Steel, waited 7-10 days just for processing, and additional 4-5 for shipping. 1 package arrived today with the other coming tomorrow. Needless to say, yet another cheap packaging job and QC on their behalf. The box was ripped on open the side with the back adjustment piece scuffed badly showing bare metal. numerous other location are chipped and scuffed as well. There is also visible slag on the interior of the seat adjustment piece. This is a $900 bench and as everyone knows, nearly everything shipped to customer is customer paid shipping so you would think that having paid WAY ABOVE retail for shipping costs a customer would receive the best packaging, protection, and QC but no, this is never the case with Rogue. This will be my final order from Rogue as they are a company that no longer deserves my hard earned cash. You got other companies coming for your spot, Rogue. My opinion is, step up your game, or you'll be left behind. Complacency and arrogance ruins businesses.

Terrible return policy. Clothing return shipping must be paid for by the customer even if their sizes are incorrect.

Purchased Rogue Cave with dual slingers. Received low grade cable weights instead of what was advertised. Cable system is completely inop. Even if the system worked as rogue intended the pulleys would rub on the housing. Very low quality. Save some cash and go to Rep Fitness