Rogue FitnessReviews of roguefitness.com

Ordered a weight belt that was way undersized. Customer support was useless and did nothing to help. Ordered a shirt as well and was very cheaply made. Buyer beware

Avoid at all costs! I bought a rogue echo 3 - rubbish item, too loud, and not for us, sent it back at my own expense, they charged me 15% restocking fee and paid me back in euros! Absolutely disgusted the way they handle returns! Complete nightmare of a company to deal with, do not buy at all unless you want to be treated like dirt and abused with not getting your money back! All the product reviews you see about this companies products are fake!!!

Before placing an order understand that, you will not be notified when you will be receiving your shipment unless you’re actively checking your tracking number. If and when the shipping company comes to you, they will threaten to dump the order on the side of the road if you are not there unless you pay additional fees for redelivery. In case you schedule another delivery, they will not show up on the scheduled date! I have spent all the money I saved on their Black Friday deals paying for labor for days shipping was “supposed” to show up. Hence it was 3 different rescheduling dates. Oh and customer service will tell u to beat it basically. Good luck!

Hice un pedido a rogue Europa y tardaron más de los días que estipulan. En su web pone que tardan máximo dos días, su servicio de asistencia me dijo de 7 a 10 días laborales y cuando pasaron más de 10 días, ya no se digna ron a responder a mis quejas, dejaron de contestar. Realmente muy mal servicio. Desde luego voy a tratar de que toso mi entorno del fitness no consuma un producto suyo.

DO NOT PURCHASE FOR STUDIO/COMMERCIAL GYM! Let me start by mentioning their products look great and are aesthetically pleasing. But there are many areas of improvement that are needed. One if you're a business I would suggest steer clear of their products and customer service. They're quick to sell you products but are not flexible with making adjustments to fit your business. Customer service was horrible, I was looking to return a few products after making a huge purchase for my studio gym and they tried to make it as difficult as possible to get it done. It took about a month to be able to just send back products. Their product are extremely oversized and are not fit to be in regular space. When purchasing equipment and having a career in the fitness industry I was expecting their equipment even based on their descriptions to be able to fit in a traditional commercial gym setting. No, they fit but only after taking out part of your ceiling since the engineer didn't account for the space it takes to assemble and place upright. With my purchase, they sent me 9 pallets and did not offer assembly literally they treated it just like a transaction with no type of service. So if you are looking to start a gym DO NOT PURCHASE FROM ROGUE.

Rogue is litigious. They are trying to kill all competition across the World. Horrible company.

Purchased Normatec Recovery Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more. Attempted to place this review on the website, and has somehow managed to go missing in action. Like the product.

RML-3W Fold Back Wall Mount Rack Purchased the unit. Rogue failed to advise me that they would be piece mailing \ multiple deliveries. I sent up someone to install the unit. When the unit was delivered, I then contacted the installer to install the RML-3W Fold Back Wall Mount Rack for a fixed fee of $150.00 dollars that I’m responsible to pay, NOT ROGUE! The installer did an inventory and found that multiple sections were missing, NOT DELIVERED. When checking with (UPS) tracking, the unit status showed that the product was delivered! When contacting Rogue Customer Service, when questing the Customer Service Representative about missing sections. I questioned if he contacted (UPS) to check if they had the missing product sections; the (CSR) attempted to placate me and’ “Good day, still missing (2) cross section (21.00") members. Also, please explain why the delivery was delayed and in multiple order deliveries. As noted, I hired an outsource installer to assemble the unit, when he arrived and when items were inventoried, he found missing parts were not delivered as required. I now have to pay for installed service twice for no reason! Please have someone follow up (ASAP)! These should have been in 1ZE680080311622614 Sometime these are banded and they break Only (2) units delivered. Missing remainder.” I responded to the (CSR) \ “Your statement is untrue! Please note, I purchased this requirement with Rogue with understanding of Rogues Quality and Caring of Service. Rogue Quality Control failed to meet this requirement. Also, Rogue should be able to contact the delivery service; RE: (UPS) to find out if they received the missing parts required. Rogue needs to meet this own standards of practice and expedite this process requirement! Please follow up with me as again I will be charged a second fee to complete the installation due to Rogue failure! Kathy FOLLOW UP NOTICE ISSUED BY ROGUE CUSTOMER SERVICE: The missing items will be delivered in approximately an additional week which clearly indicates Rogues unwillingness to expedite the transaction and missing product members. Additionally, the true issue is that what has been received \ (STILL MISSING SECTIONS OF THE RML-3W) seems to be of good quality as expected! I reviewed other manufactures for similar products to also include (COOP at Garage Gym Reviews) to find that this was my pick of choice, but Rogue Customer Service failed to even apologize for its failure or even extend the request to expedite the missing sections or even follow up with (USP) when I was on the CHAT with Customer Service. With regard to follow up by Rogue Corporate Headquarters, NO SHOW!!! Before you place an order with Rogue, please make sure you question Customer Service with clear understanding of ALL DELIVERY ISSUES that may impact you prior to placing an order with Rogue! Also make sure to questions Rogue it the full shipment will be delivered and not a particle shipment. If Rogue fails to advise you of this requirement, RUN-to to another Manufacturer as the products are similar in quality and cost! Clearly Rogue has a reasonable responsibility to the consumer; NOT JUST BLOW THE CONSUMER OFF! IN CLOSING: It seems reasonable that someone at Rogue Corporate Headquarters should be responsible to follow up with my complaint with additional understanding to take the time and train its staff regarding the POOR QUALITY ASSURANCE OF ITS CUSTOMER SERVICE REPRESENTATIVES!