Rogue FitnessReviews of roguefitness.com

As a consumer, I give Rogue Fitness a zero. I ordered an item on 7/30 as a gift. I selected this vendor online because they promised 5-7 day shipping from item "selected" on their end. My item was selected right away. On Aug 13, with no change in status I made alternate gift arrangements and called and emailed Rogue to cancel my order since they were outside their service level agreement. An order that includes $58.30 in shipping cost. While on the phone the order "magically" changed from selected to shipped; therefore supposedly disqualifying the ability to cancel the order. Obviously, there is no coincidence in that timing. At that point, they refused the cancel and said that it could be returned (minus return shipping) as well. Bad company with UNETHICAL BUSINESS PRACTICES.

They don’t allow negative product reviews on their website. They “moderated” my legitimate negative product review - meaning they just didn’t allow it to be posted on the website. Never gave me a reason. All their products have tons of glowing positive reviews, and no negative reviews. Now I know why. How can you trust a company that would have such underhanded practices?

I bought a very large quantity (over 50k) of équipment for my gym. Extremly bad service. Avoid that company at all cost.

Despite the fact that I have an up to date account with Rogue that has my current Ohio address...and have placed multiple orders over the past two months which were delivered to the correct address, they shipped my last order to an address in California. I emailed them about the error BEFORE UPS picked up the shipment, and managed to get them on the phone (after a 54 minute hold!) within 60 minutes of UPS picking up the boxes from their warehouse...and rather than just picking up the phone and calling UPS to correct the error, they told me it was out of their hands at first, then told me I should just call UPS myself, THEN that they could do it but would charge me. Absurd. Yes, their gear is OK, but not better or better priced than other alternatives from companies that understand the meaning of customer service. Avoid them...its not worth the hassle.

Refuse to provide ETAs on when orders are shipping. Shipping incomplete orders regularly with 0 explanation, giving automated replies to shut people up when they ask questions related to their order, while regularly giving actual information on inventory status is in a nutshell how I would describe rogue fitness.

Poor return/exchange policies. Poor customer service. No matter what deceptive language on product pages may suggest, you will be charged return shipping for any return or exchange. Also, you will need to buy packaging as they ship in cheap plastic bags that offer no protection to your order and cannot be reused. Absolutely do not buy anything where sizing could be an issue (e.g., shoes where you have not already tried on the identical model - I ended up paying to return the only size 10 Adidas that have ever been too small on me).

Bonjour, Je déconseille d'acheter chez cette entreprise, je leur ai retourné une chaussure que j'ai acheté chez eux, pour la remplacer avec une autre, je l'ai retourné dans les délais, et je n'ai reçu aucune réponse, maintenant ça fait 1 mois. ils ont pris la chaussure et mon argent. Cordialement,