Rogue FitnessReviews of roguefitness.com

They work too slowly. I send and order 10 December 2021 and still don't get it? Klaus Jensen Denmark

They got my 3,000lbs worth of gym equipment within 20 miles and then told me to figure out how to get it myself. Terrible customer service. They won't guarantee a basic residential delivery. The equipment may be good, but the people and the customer service are sh* t.

Terrible quality control, I had so any issues with the Rogue air bike. Bad welding, foot pegs are not threaded to fit, powder coasting is hit and miss with areas expose to bare metal. Paid $400 for fright just on the Bike. I asked for a bulk deal on rogue bike, dumb bells, concept rower and trap bar and told this was not a bulk buy. I would never recommend Rogue, buying, quality and assemble is a nightmare.

My wife and I just bought the ECHO bike from them. Upon assembling, the small 14" cable that connects the training console to the bike had a connector missing (looked like the cable was cut) rendering the console useless. Poor quality control. This to me is a very simple little part to replace. NOT! Long story short, their customer service personnel is making sending us a new cable very difficult. Thinking about returning and chalking up the shipping cost to return this product as an expensive lesson in studying customer service reviews before purchasing a product. To me, good customer support is as important as the product's quality. If we don't receive this little cable by Tue., 9/28/21, will definately be returning the bike. Evidently, Roguefitness customers are deemed insignificant by the company's support personnel.

Order placed. Even though authorisation through PayPal has been confirmed, they requested drivers license, passport, etc. for validation. Literally defeating the purpose of PayPal. The muppet replying was called "Bass" so have fun with that guppy.

Ordered $1500.00 in products from Rogue Fitness website. Called customer service to ask a couple questions and while I was speaking, the attendant hung up on me. First red flag. Ok, let‘s try again - spoke to the second attendant named Alain D. who was not useful and neither pleasant to speak with. Ended up canceling the entire order due to a bad experience at Rogue Fitness customer service. I can imagine how it would be if I needed to contact Rogue again for warranty issues.

Customer service experience was SURREAL! Their response was so unnecessarily negative that I actually thought they were amusing themselves at my expense. With any other company it would have been simple return of a brand new item, $100 item. Instead they lost me as a customer. I’ve spent quite a bit with them to build my home gym and had plans to buy much more from them. Luckily there are many other companies producing great home fitness equipment out there. I strongly advise you to buy from one of them.

First just never arrived. I kept getting told to wait for 25 business days. Of course the order never arrived. Replacement order was sent but the tracking number reflected the movement for both original and the replacement order. Ten weeks with the same tracking number showing packgage movements since May- now end July and still but still no order. They use shipping that cannot be tracked which seems too convenient for an errant shipper. I’ve even offered to pay for a different courier company but they do not allow. Shocking that they flippantly just expect customers to wait indefinitely. As if there are not other competing companies that are able to ship similar items within days internationally. Competitor brands arrive globally within a week. I expect they will send me a mail to tell me to wait 25 business days again