Rogue FitnessReviews of roguefitness.com

I purchased a pair of ADIDAS squats shoes. I wear them only one time per week. One shoe completely fell apart with in a few months. And Rogue will not warranty them. Thanks for ripping me off scumbags.

Terrible! DO NOT ORDER. Rejected a return parcel to exchange for a different size after instructions followed exactly. Then denied all liability for this when Royal Mail tracking service clearly says this is what happened. I am 2 months now from when I made the original order, I have paid and have nothing to show for it and have raised a complaint which is essentially being ignored.

I did two day shipping on a belt. On the third day I got an email saying that my order was on hold and if I wanted to get it in time that I needed to upgrade my shipping to one day. But that doesn’t make sense if the items on hold, right? Then they asked for PayPal to update shipping cost. Am I the only one who has been scammed by Rogue? By the way, this is after they guaranteed that it would be there no later than the 3rd day. So much for two day shipping.

I ordered 2 knee sleeves. The shipping turned out to be $115.00, after it had been shipped! I was told it was not a mistake. I needed to exchange for a different size and if I do it will cost me another $115.00 to ship resulting in a pair of Knee sleeves costing me over $350.00! $350 for knee sleeves!?! I will never buy from Rouge again. 100% dissatisfied.

Dishonest and useless customer service! Took my money, never shipped the order out and then refunded me for a lot less without any notice. No one answers my emails why or anything so I’m now at a loss and have no new gear to show for it either! Such a bad customer experience for what is supposed to be a leading fitness brand. Go elsewhere!!!!!

When I placed my order on 09/07/2022 it showed both items to be in stock but I later received a notification that the mat was on back order for 30 days. On 09/18/2022 I was unable to figure out how to request a cancellation so I put in a request for a return and noted that I was trying to cancel the order. On 09/19/2022 I was able to locate the chat on the website and requested the order for the mat to be cancelled and was told that they would check to see if it could be cancelled. I also received a message confirming they had reached out to see if it could be cancelled. On 09/20/2022 I received a tracking order for the mat. So suddenly when I want to cancel the order it is in stock and shipped. I immediately reached back out by email to let them know I received tracking information and was advised I could refuse or return the package. I was not home when the package was delivered so I attempted to ship it back but the cost was over $80 for me to return the unopened package. This is as much as the mat cost! I reached back out and had several back and forths with a representative who stated the only thing that could be done is sending me a label on their rates but still at my expense. As I explained to that it seems ridiculous for me to have to pay for the return when 1) the item showed to be in stock but wasn't 2) The item was on a 30 day back order until I tried to cancel it 3) When I tried to cancel the order I suddenly received tracking info even though it had only been about 2 weeks not 30 days.

I ordered 200 sq ft of Aktiv gym flooring on 8/22. Their site shows they sell 25 and 50' rolls, but there is no option to select what you want. Seeing this, I called prior to placing the order. I was told that they fulfill orders in the fewest cuts possible, so the more you order, the more 50' rolls you would get. In my case, 200 sq ft equals 1 50 roll. It arrived today in (2) 25' rolls, thus I am going to have extra seems on my floor, which I wanted to avoid, thus why I called to get clarification. As soon as I saw what was delivered, I called Rogue. The CS representative was less than helpful. He said he pulled the notes and saw that I called prior to placing the order but they are trained to tell people to put the lengths requested in the comments when placing the order. No where on the site or flooring page is this instruction given. No where in the conversation that I had with them PRIOR TO PLACING THE ORDER was this mentioned or I would have entered this into the comments. Rogue told me too bad, you are stuck with your $800+ dollar flooring order that you place because our representatives told you the wrong thing. Will never do business with them again.

Wish I could give them 0 stars. Worst customer service I have ever encountered. NEVER order from this horrible company. I ordered some bands & for the price, the quality was horrible. I wanted to return them, but got stuck paying THIRTY DOLLARS to return. They refuse to help. Every customer service rep is of absolute no help. I am beyond frustrated & disappointed. Wishing I read all these reviews prior to ordering. I will be sharing with everyone to NEVER order from this company.