Roen HealthReviews of roenrx.com

Response from Roen HealthAug 27, 2026

Hello Ciara! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help. For further help, please feel free to email [email protected], and I will see what options we have for the $135 charges. Thank you!

Response from Roen HealthAug 27, 2026

Hello Remi! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help. For further help, please feel free to email [email protected], and I will see what options we have for the $135 charges. Thank you!

Response from Roen HealthAug 26, 2026

Hello! Thank you for sharing your honest feedback. We’re sorry to hear that you experienced an allergic reaction. Please discontinue use and consult a healthcare professional if your symptoms persist or worsen. If there is anything our team can do, please message us and we will be there to assist https://app.roenrx.com/messages

Response from Roen HealthAug 26, 2026

Hello Crystal! I’m truly sorry for the confusion surrounding the $39 membership fee, the $199 medication charge, and the difficulty accessing your account to cancel. I understand how concerning it is when the pricing and cancellation process do not match what you expected. I’d like to personally review your enrollment, account access, charges, and refund request to clarify what occurred and see how I can help. Please email me directly at [email protected] from the email address associated with your account.

Response from Roen HealthAug 26, 2026

Hello Andy! Thank you so much for sharing your experience! We’re happy to hear that your treatment has been helpful and that our team has provided knowledgeable, attentive support throughout your journey. We’re also glad your orders have arrived promptly and that you’ve found the pricing reasonable. Your health and experience are very important to us, and we truly appreciate your trust!

Response from Roen HealthAug 26, 2026

Hello Gwen! I am truly sorry to hear that you have yet to receive your order. I understand this can be concerning, but do not worry; our team is here to help. We have requested that you provide your email address so our team can reach out to you. If you can, please reply to the request or email [email protected], we will be there to help. Thank you!

Response from Roen HealthAug 18, 2026

Hello Michelle! Thank you so much for sharing your experience! We’re happy to hear that the process has been simple and that you’re seeing positive progress with your appetite and weight-loss goals. We truly appreciate your trust and are grateful to be part of your journey!

Response from Roen HealthAug 17, 2026

Edit: We are sorry you did not get the email we had sent on August 17th. We have emailed you again to help resolve this issue. Thank you! Hello Tim! Hello! We’re truly sorry for the frustration and confusion caused by the continued membership charges after you contacted us to cancel. We understand why you expected both your medication and membership services to end when you stated that you no longer wished to continue. Our team is going to carefully review your account, cancellation request, billing history, and previous communications, and we will reach out to you directly to discuss what occurred and how we can help resolve this. We look forward to working 1x1 with you to resolve this. Thank you!