Roen HealthRoen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Roen Health (roenrx.com) has 103 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 58 reviews with 1 star · Clear filters
Celesta G.
This is a big scam
Response from Roen HealthOct 16, 2026
Hello Celesta! I am truly saddened to hear that you are feeling this way about our services. I want to assure you that we are a legitimate company that helps 1000s of patients daily with their telehealth needs. I have reached out to you to help resolve any issues you are having or answer any questions. Please feel free to reply to my email or call me at 1(406)720-4493. I look forward to hearing from you!
Denzel W.
Your communication is horrible and you keep trying to charge me. Call me and I’d be glad to move forward but until then, no.
Response from Roen HealthOct 15, 2026
Hello Denzel! I am truly saddened to hear that you are having this experience. I understand wanting to speak to someone directly, and I am more than happy to assist you. I have just emailed you so we can set up a time to speak. Please respond to my email at your earliest convenience, and I will be happy to assist you. I look forward to hearing from you!
Alana T.
SCAM and fraudulent! They advertise a $39 fee which they refunded and make it look like your account is cancelled. Then not even a month later was charged $135 for nothing but medical support by providers, one on one coaching and I was not contacted, emailed or even told if I was approved the first time I was charged. They absolutely will not refund you and were even sent a warning letter by the FDA in July of this year. The GLP is additional charges of $199 if approved. Customer service is terrible and they continued to repeat my name over and over incorrectly and kept saying they understood my frustration. Do your research and go with a reputable company that has positive reviews. Lesson learned to do this myself. So angry and frustrated!!!
Response from Roen HealthSep 23, 2026
Hello Alana! I’m sorry to hear how frustrating and upsetting this experience has been. The monthly weight-loss membership provides access to a provider, Care Team support, weight-loss medication options, a nutrition plan, and a workout plan. Our team can also work directly with your insurance to help seek coverage for your preferred medication. If insurance does not cover the prescription, a non-GLP medication may be available at no additional cost with the membership, or a GLP-1 medication may be prescribed for an additional cost. I’d appreciate the opportunity to personally review your account, cancellation status, charges, and prior communications to determine what happened and how I can help. Please email me directly at [email protected].
Edeline
They are earning money without sending the item
Response from Roen HealthSep 14, 2026
Hello Edeline! I am truly sorry to hear that you have yet to receive your order. I understand how every penny counts, and I want to ensure you get an update from our team. Please respond to the email I sent you so we can work 1x1 together. I look forward to your response!
Yolanda T.
I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yesterday and they changed your number or it was disconnected. I am very displeased with this service and this is fraud. I would not trust them or refer them to anyone.
Response from Roen HealthSep 7, 2026
Hello Yolanda! We’re sorry to hear about the concerns surrounding the $39 membership fee and the $329 order charge. We’d appreciate the opportunity to review your account, billing details, and previous communications to clarify what occurred. Our phone line is active and working, and you can reach us at 1-406-720-4493. You may also email me directly at [email protected] from the email address associated with your account so I can personally assist you.
Ciara
1 star rating is not low enough. I got ripped off close over $1500, charges which are not mine. A credit card I rarely use was charged this amount. Because I don't check this credit card, had no idea I was being charged. Had to cancel the credit card. This was not approved by me. Apparently for weight loss meds? I weigh 110 lbs. I've never received anything or I would have caught it sooner. My bank can only dispute charges back 2 cycles, so I lost a lot of money.
Response from Roen HealthAug 27, 2026
Hello Ciara! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help. For further help, please feel free to email [email protected], and I will see what options we have for the $135 charges. Thank you!
Remi P.
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing from this company. This is Highway robbery. It’s bad business no one should ever give this company any business. It’s nothing but Fraud. I just got off the phone with them and they’re saying that they will not refund me anything. It’s all part of the conditions of the membership and it’s a bunch of bullshit. This is robbery even extortion. I’m out $200 for no good reason I hate pharmaceutical companies even more now. Signed Remi Psak
Response from Roen HealthAug 27, 2026
Hello Remi! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help. For further help, please feel free to email [email protected], and I will see what options we have for the $135 charges. Thank you!
Crystal C.
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I was told to go account, than membership to cancel, but there is no way to do this!! I was also told since I didn't order I could ask for a refund but again, there is no way to get into the account without authorizing the $199 payment. Complete scam! I will now have to call my bank and report the charge.
Response from Roen HealthAug 26, 2026
Hello Crystal! I’m truly sorry for the confusion surrounding the $39 membership fee, the $199 medication charge, and the difficulty accessing your account to cancel. I understand how concerning it is when the pricing and cancellation process do not match what you expected. I’d like to personally review your enrollment, account access, charges, and refund request to clarify what occurred and see how I can help. Please email me directly at [email protected] from the email address associated with your account.