Rockville AudioReviews of rockvilleaudio.com

Purchased a fog machine that did not work. Turned it on and waited and it made weird sounds and nothing happened except it smelled like it was burning. Yeah real safe. They did respond quickly via email to try to "fix" the issue. Rather than ship me a replacement so I would have it in time for Halloween they said I have to return this one and they are going to try to fix it then ship it back to me so I won't have it for Halloween. I had two other issues with different companies regarding missing or broken parts for my Halloween yard decorations. Both of those companies sent replacements right away so I would be able to do my Halloween set up. Not this one. My warranty for a refund was passed but not for repair. By the time I send this back and they get to it Halloween will be done. The fog machine smelled like it was burning. It never worked. I have notified my credit card company. If they send me another broken item I will begin the process with my credit card company to get my money back. Maybe a group lawsuit? Sounds like this company is fraudulent based on all the reviews. Any lawyers out there reading these reviews? Also they make you pay to ship it back even though it's their defective product. Fraud.

Simply the worst experience I have had with a vendor in modern history. Cheaply made products that they do not stand behind, but they will send you an identical cheaply made product. Steer clear of this company at all costs, including their store "Audio Savings" on Amazon.

I have reached out to this company multiple times regarding cheaply made connectors that do not hold my speaker wires in on the back of my amplifier. I spent hundreds of dollars to now have a sound system that is almost unusable. You can never get thru to the customer service line... They sent me 2 replacements of the 4 and the replacements failed after the initial use. Likely going to take this legal - DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I recently purchased an RRB30 case to hold some lighweight rack mounted gear. When it arrived, I inserted my EIA rackmountable power didtro to find that the rack rails where too far apart and the screw holes wouldn't line up. Also the case was bowed inward on the top and bottom. Rather than sending it back, I had to remove the rack rail, go to the harware store, and install washers on both rail to get it the 19” standard. When I contacted Rockville offered me $15.00 for my aggravation. Sending it back for a refund would have cost them much more. So my advice is STAY AWAY FROM THIS PRODUCT OR PREPARE TO FIX IT YOURSELF! Incidentally afer checkind revues, I'm not the only one who has exerienced this. STAY AWAY!

Absolute garbage quality. Everything is thin plastic and cracks, sub blew after 3 days ON HALF THE RATED POWER

It was a terrible experience. I ordered a subwoofer enclosure. They shipped it in a bare box with no protective packaging not even 1 packing peanut. The enclosure arrived all cracked and damaged. They fought me to the teeth and nail on getting a refund for the product. I ended up having to dispute it with my bank. I do not recommend buying anything from them there customer service is garbage they only care about taking your money.

I would give zero stars. I bought a set of two air assist speaker stands. One works; one does not. Called customer support to explain my situation and to request either an exchange or refund and was given double-talk about having to speak to “technical support”. There is literally NOTHING technical about these crummy stands not working.

Did not receive my whole order, and customer service has refused to even acknowledge the mistake. Literally got scammed do not use them