Rocket RxReviews of rocketrx.com

Response from Rocket RxNov 27, 2024

Hello Todd, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating it can be to miss out on a sale, especially when you're eager to take advantage of a great discount. This was an error on our part, and we deeply regret the confusion it caused. We will be following up with you via email shortly to make things right and ensure that you can take full advantage of our Black Friday sale. Again, we apologize for this mistake and appreciate your understanding. We value your business and are committed to resolving this issue promptly. Please feel free to reach out if you have any additional questions. Best regards, The Rocket Rx Team

Response from Rocket RxNov 27, 2024

Hello David, Thank you for sharing your feedback, and we apologize for the frustration this has caused. We completely understand how disappointing it can be when your order doesn’t arrive as expected, and we sincerely apologize for any inconvenience. We want to reassure you that your order was processed the same day it was placed and shipped out on time. However, once the package leaves our hands, delivery times are unfortunately subject to the shipping carrier's handling and transit times, which can sometimes cause delays outside of our control. We certainly don’t want to create false expectations, and we’re sorry if the delivery time frame didn’t align with what you experienced. We are committed to improving communication around shipping times, and we will continue working to ensure that expectations are as clear and accurate as possible. Thank you for your patience and understanding. We truly value your feedback and are committed to providing a better experience moving forward. If you have any further questions or concerns, please feel free to reach out. Best regards, The Rocket Rx Team

Response from Rocket RxNov 23, 2024

Dear Jamison, Thank you for taking the time to provide us with feedback. Here at Rocket Rx, we take feedback very seriously and are always working to improve our service to better serve our customers. We apologize that you did not have a satisfactory experience with us - we prioritize our customer service and experience and would like to look into this matter further for you. Please kindly contact us at [email protected] or feel free to call us at (888) 819-1565 if you have any further questions or concerns. We look forward to hearing from you. Kind regards, The Rocket Rx Team