Rocket RxReviews of rocketrx.com

Response from Rocket RxJan 10, 2025

Thank you for sharing your experience, and I’m so sorry to hear about the issue during your appointment. We completely understand how frustrating it must have been to join on time with everything set up, only to not receive the call. This is not the experience we want for our customers, and we’d love the opportunity to make it right. Please don’t hesitate to reach out to us directly so we can assist you further. Thank you for bringing this to our attention, and we truly appreciate your patience. Kind regards, Rocket RX Team

Response from Rocket RxJan 10, 2025

Hello Robert, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. It was certainly not our intention to deny your order or cause frustration. We understand how important it is to take advantage of discounts, and we regret that our system flagged your order as a duplicate in error. We value your business and deeply appreciate your effort to purchase from us. Our team will be reaching out to you promptly to resolve this matter to your satisfaction. Please rest assured that we are committed to making this right. Thank you for your understanding, if you have any further questions or concerns do not hesitate to reach out. Best regards, The Rocket Rx Team

Response from Rocket RxJan 10, 2025

Thank you for your feedback, and I’m so sorry to hear that the discount code didn’t apply as expected. We understand how frustrating that can be and truly appreciate you bringing it to our attention. If you’d like, please reach out to us directly with the code you used and your order details—we’ll be happy to resolve this for you as quickly as possible! Kind regards, Rocket RX Team

Response from Rocket RxJan 8, 2025

Hello Larry, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear that you did not get the desired result. We have reached out to you via email to further assist you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team