Healthcare that works for you.With Rocket Rx you have the freedom to access safe, FDA-approved medication on your terms. No more waiting in line — get genuine prescription treatments delivered straight to your door, quickly and discreetly. See how we can help you.
Rocket Rx (rocketrx.com) has 1,551 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rocketrx.com
Website
rocketrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Instantly took my payment but never received the medication. Initially created an account but am unable to log in. It just loops around back to the “enter your email to login.” Chat was absolutely no help and customer service is non-existent. Do not order from this company!
Response from Rocket RxAug 12, 2026
Hello,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced with both accessing your account and not receiving your medication.
We understand how concerning and disappointing this experience must have been. Please know that we take your concerns seriously and are committed to providing the support and assistance needed to address them.
A member of our team has followed up with you directly to address your concerns, provide clarification regarding your order and account, and work with you toward an appropriate resolution.
We appreciate you bringing this matter to our attention and giving us the opportunity to assist. We greatly value your feedback and are committed to addressing your concerns promptly and working toward a more positive experience moving forward.
Warm regards,
The MedExpress Team
RC
Robert C C.
Poor communication
I previously order ED medication from this company and received a pill form of the medication to swallow. When it came time to refill the medication, I answered the prompted questions assuming I would receive the same medication in the same form as nothing had changed since my previous order. What I received was a chewable pill without my knowledge or consent! The worst part is, when I contacted the organization, customer service agents couldn’t answer my questions and, told me someone in the pharmacy would be getting in touch with me and that never happened.
Response from Rocket RxAug 11, 2026
Hello Robert,
Thank you for taking the time to share your experience. We sincerely apologize for the confusion surrounding your refill and the change in medication format, as well as for the frustration this caused.
We understand how important it is for our patients to have clear information about their treatment and to feel confident that their questions and concerns are being addressed.
We understand that this experience left you with unanswered questions and concerns. Your query was escalated to our clinical team, who followed up regarding your concerns, and we’re sorry that the overall experience did not provide the clarity and reassurance you needed.
A member of our team has also reached out directly to provide additional support, answer any outstanding questions, and work toward a resolution.
Thank you for your patience and for sharing your feedback, as it helps us identify opportunities to improve our services.
We look forward to continuing to support you and ensuring your concerns are fully addressed.
Warm regards,
The RocketRx Team
JD
Joel De J.
I paid $20 for next day delivery and…
I paid $20 for next day delivery and they tricked me i text them on there website and they say the office is closed😡i hope i get my $20 back
Response from Rocket RxAug 7, 2026
Hello Joel,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and confusion surrounding your delivery. We understand how disappointing it can be when your order does not arrive within the timeframe you expected.
We’d appreciate the opportunity to look into your order, address your concerns, and work toward a resolution. A member of our team has reached out to provide further clarification and support.
We appreciate you bringing this to our attention and hope to resolve your concerns promptly.
Best regards,
The RocketRx Team
TD
Thomas D.
Do not order from this company
Do not order from this company. Their customer service is a AI bot and u cannot reach anyone when u need anything. Tried cancelling my order they said I subscribed for and didn’t. Now they won’t give me my many back. This site is a scam do not use them. U cannot reach anyone find it cheaper on other site that will actually listen to you
Response from Rocket RxJul 29, 2026
Hello Thomas,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced and understand how important it is to feel supported when managing your order.
Feedback like yours is incredibly valuable, as it helps us identify areas where we can improve and continue providing a better experience for our patients. We’re sorry to hear that you did not feel supported, as this is not the level of service we strive to provide.
Upon further review, we pleased to confirm that your concern was reviewed and addressed. We have also reached out to you directly via email to acknowledge your feedback, provide additional support, and ensure we have addressed any outstanding questions or concerns.
Thank you again for sharing your experience. We appreciate the opportunity to review your concerns and continue working toward providing a better patient experience.
Best regards,
The RocketRx Team
JS
John S.
Avoid this company
This was a new and first order for me. Since I like to 'trust but verify' I counted my 90-pill order and there were only 87. Since each order and bottle is signed/verified, it's either intentional (on someone's part) or negligent. Either way not a good look for a prescription drug. Then I gave them 3 chances with their customer support avenues. Crickets. But I did get spammed with numerous other ads for other products and the email bs about "why did you cancel on us." I would avoid this company like the plague. Too many questions and issues.
(in response to the reply, I didn't just make it up, I sent an email with photos to the company's own site and used their own form to submit 2 complaints after the email.)
Response from Rocket RxJul 31, 2026
Hello John,
Thank you for taking the time to share your honest feedback. We’re sorry to hear about your experience, as this is not the level of service we aim to provide.
We understand how concerning it must have been to notice a potential discrepancy with your order, especially as a first-time customer. We also apologize that you were unable to get the support you needed and that this matter was not addressed sooner.
While we were unable to locate previous communication attempts on our end, we’re sorry that your concerns went unresolved. We have reached out to you directly via email so we can review this further and work toward addressing any outstanding concerns.
We truly appreciate your feedback, as it helps us identify areas where we can improve our services and customer experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to make things right.
Best regards,
The RocketRx Team
JS
Joe S.
Zero stars
Zero stars. Not set up to quickly re-order online. Customer service is non existent.
Good thing there is other places to buy my medication.
Response from Rocket RxJul 28, 2026
Hello Joe,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the re-ordering process was frustrating and that you felt unsupported when trying to get assistance.
We understand how important it is to have a smooth and reliable way to manage your medication, and we recognize how frustrating it can be when the process does not meet your expectations.
Providing accessible, timely, and helpful support is extremely important to us, and we sincerely apologize that your experience did not reflect the level of care we strive to provide.
Unfortunately, we were unable to locate your patient account based on the information provided. We would appreciate the opportunity to look into your experience further, better understand what happened, and help address any concerns you may have.
Please reach out to our support team with your account details so we can assist you directly. Thank you again for sharing your feedback.
We truly appreciate your input and the opportunity to continue improving the experience we provide for our patients.
Best regards,
The RocketRx Team
BS
Batman's A.
Honestly, pass these guys by. Nothing feels right.
Honestly, this company has something more going on in its agenda than giving you cheaper prescriptions. A lot of things in dealing with this company make you question what the hell is really going on here. They push you through the buying process pretty fast... ask you questions and BANG! they give you the highest quantity on an every month basis by default. So you have to go back and reduce because if this is your first time ordering, you can't buy the powerful amount that actually does something. They won't do it. So you order 8 10mg pills of Tadalafil to get them out of the way and next time, you think you are ready for the 20mg pills. And I ordered FedEx two day service because I live 12 miles from the USPS service and it is terrible around here.
I was pretty happy that the order was for the small quantity and I unchecked the every month thing. So I ordered the vitamins as they are actually reasonably priced... and i have been looking for a good multi vitamin.
After getting offline, I was happy that okay... backed them down to 8 of the useless Tadalafil 10mg, and 86ed the monthly auto reorder. The pills were like 4.50 each and shipping for two day service was another 16 bucks for FedEx, whom I trust eminently more than the post office or even Amazon Prime delivery... both of which use a lot of young kids to deliver. There was a 10 dollar first time discount but I bought the vitamins for 10 and the two day FedEx for 16. So now its 53 dollars for vitamins and a two day FedEx service with the EIGHT 10mg Tadalafils. Sigh.
The next day I am thinking... wow... tomorrow I will have them and get to see if all the hype is real. Online I see Ihave email from Rocket. They already had the debit VISA card and put the funds through. Vitamins and happy pills on the way. FedEx delivery two day. Sweet.
The email is a bit threatening and contentious. Seems they are demanding government proof ID of who I am. There is no mention of this in the initial sale online the day before. And they want a selfie in addition to the CURRENT govt ID. This is a Florida company and I live in Pennsylvania. OK... I am not set up like a 20 year old with a smartphone glued to my every move. Good selfies are hard to come by. Govt IDs as driver's licenses... not crazy about an unknown internet company wanting my name, photo, birthday, address, height, weight, hair and eye color. Not to mention my driver's license number. OK how do you identify a person? Well when buying online with a VISA debit card, first of all you have somebody's highly protected key to their checking account. Very specifically, unless the damned thing is stolen, this is a positive ID right there. Besides their DNA, a person's debit card is either theirs or it is reported stolen or lost almost immediately. And when the funds clear, you know the bank the customer deals with is legitimate and they had funds in it. The selfie... ok somebody giving a selfie is pretty good ID with their debit card. WHAT SCENARIO DO THEY SEE THAT A SELFIE AND A DEBIT CARD, AND CLEARING, WOULD NOT COVER? Grandpa tied up in the basement with a gun to his head, as Norman the 16 year old robs his DEBIT card and takes a selfie of Grandpa tied up.
The ropes around him and the chair would suggest something might be amiss. But barring that, it would be easy enough to also take the driver license out of the wallet and take a pic of that and send it to the phone number online.
So the driver's license thing does not make any of this more secure. IT just gives the ability for the merchant... Rocket...to steal his identity or sell it to online buyers. So i figure fine, they have the ID and the selfie and all the questions answered online about my protected medical inffo.
And your debit / credit card numbers. Next day... letter again saying they need a current govt ID . My card on the computer was a year out of date. I had not phtoed the current license. I call them, curse a little, and a nurse tells me merchants demand current DLs. I photo the current license, send it SMS to them. Now the next day delivery is one week. They also said the presciber for my Tadalafil is a nurse. Not a doctor. More details possible, but my TRUSTPILOT connection is VERY slow.
Response from Rocket RxJul 25, 2026
Hello,
Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention and apologize for any frustration or confusion you experienced during your ordering and verification process.
At RocketRx, we are committed to providing safe, convenient access to prescription care while maintaining the highest standards of patient privacy and security.
As a telemedicine company providing prescription medications, we are required to complete a two-step identity verification process, which includes a valid government-issued ID and selfie verification.
We understand that providing this information may feel like an additional step, but it is an important measure that helps ensure prescriptions are issued to the correct individual and protects against unauthorized use.
All information submitted through this process is handled securely and in accordance with applicable privacy and security requirements.
Our licensed healthcare providers carefully review patient information to determine appropriate treatment options, and we strive to make our ordering process as transparent and seamless as possible.
We also understand that delays related to verification can be frustrating, particularly when expedited shipping has been selected, and we apologize for any inconvenience this may have caused.
We would appreciate the opportunity to review your experience in more detail and address any remaining concerns.
Our team has requested additional information so we can better assist you and work toward a resolution.
Thank you again for your feedback and for allowing us the opportunity to improve your experience.
Kind regards,
The RocketRx Team
JS
Joel S.
Well ordered expedite paid EXTRA....4…
Well ordered expedite paid EXTRA....4 DAYS LATER ..BS..... AS FOR THE PRESCRIPTION ITS OK....
Response from Rocket RxJul 28, 2026
Hello Joel,
Thank you for taking the time to share your feedback.
We apologize that your expedited shipping experience did not meet your expectations. We understand how frustrating it can be to pay for an expedited service and experience delays, and we’re sorry for any inconvenience this may have caused.
We would appreciate the opportunity to review your experience and address any concerns. We previously reached out to request additional information but were unable to locate your account with the details available.
If you’re able to provide your order information to our support team, we would be happy to investigate further and assist.
Additionally, if you have any further concerns regarding your treatment or overall experience with us, please don’t hesitate to reach out. Our team is here to provide support and ensure your concerns are addressed.
Thank you again for sharing your experience with us. Your feedback is important, and we appreciate the opportunity it provides for us to continue improving the care and service we deliver.
Best regards,
The RocketRx Team
