Bradley S.
Charged full amount didn't get order or prescribed and ignored by customer service.
I submitted an order for tadalafil. I was then told I would have to schedule a follow-up video consultation, which I wasn't keen on doing. I was still charged the full amount even though I have not been prescribed yet, and requested a refund as their policy states they will refund because I have not been prescribed and didn't receive anything. I emailed and called their support team 3 times and it has been 4 days and I have heard NOTHING. This is just a scam at this point, I'm having to dispute the transaction with my bank. TERRIBLE customer service and frankly, overpriced anyways.
Response from Rocket RxFeb 2, 2026
Hello, Thank you for bringing this to our attention — we’re very sorry for the frustration this caused and appreciate you sharing your experience. We’d like to clarify that in certain states, a video consultation is required in order for a prescription to be issued via telemedicine. While an order can be placed initially, the prescription itself remains on hold and is not issued unless and until that consultation is completed. We’re especially sorry to hear that you felt you weren’t able to reach us. That’s not the experience we want anyone to have, and we take this feedback seriously. Our team has reached out to you via email to help resolve this and ensure you receive the appropriate assistance. We truly appreciate you flagging this and would welcome the opportunity to connect directly, clear up any misunderstandings, and make things right.