Roamingmood Reviews | Read Customer Reviews of roamingmood.com

Roamingmood Reviews | Read Customer Reviews of roamingmood.com

Roamingmood reviews

315 approved reviews, newest moderated first

GABRIEL E.
May 28, 2022
Ben was very helpful
Ben was very helpful. It was a 5 star experience.
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Khatijasiddiqui
May 28, 2022
Excellent service very helpful and…
Excellent service very helpful and patient with customer.Polite and well mannered
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Ana P.
May 27, 2022
Looks like they do the same with…
Looks like they do the same with everybody. Sell the Tkt in a cheaper price and then says that is sold out. They already have my info. They also charge for infant in domestic flights and we know lap infant don’t pay anything for domestic flights. I don’t see a place to answer so I will asnwer here. I received a call yesterday from 800 number but was working. Tried to call back and it’s not a valid number. I never received a voice mail from you guys and I clean every day. My granddaughter still infant up to August 18 of 2022. So. Please if you go to your website you can see the prices and you can see they are not real. So stop selling flights for prices that don’t exist.
Response from RoamingmoodMay 27, 2022
Dear Ana, Your experience is of utmost importance to us and we regret our experience wasn't seamless. We have located your reservation details based on the information you provided and will be glad to assist you with your request. We intended to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and along with Voicemail we have sent an email as well to contact us . Regarding your accusation about charging infant price on domestic flights unfortunately in your case 2 year plus child is not an infant and is entitled for full fare as per airline policies as there is no child fare on domestic flights. We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at [email protected] anytime. Regards, Roamingmood
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Delilah B.
May 27, 2022
Over all good experience
Over all good experience. Only thing they said my flight was completely booked already at the price they gave me but then shortly later found one for the same flight but was double. But still just regular economy also.
Response from RoamingmoodMay 27, 2022
Dear Delilah, Thank you for the ratings. We’re glad to hear that you had a good experience Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here. We would be looking to be of service for you again. Thank You Roamingmood
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Dash of R.
May 25, 2022
Great Travel Agency
I was looking for flights to see family out west, and the ticket prices were ridiculous! Thanks to the manager Steve that helped me to be able to find two tickets at a decent price, and made everything possible. I’ll definitely use them again!
Response from RoamingmoodMay 27, 2022
Dear Reviewer, Thank you for the kind words. We’re delighted to hear you received the assistance you needed from Steve. Feedback like yours helps us on our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here. We look forward to assisting you again should you need our help. Thank You Roamingmood
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Sheila C.
May 24, 2022
We were helped to find a good flight we could afford.
I am 67 and my husband is 71. We could not find a flight that we could afford with our fixed income. All the flights with decent hours were too expensive. We did not want to be stuck in various airports for 4 hours to 12 hours, waiting on a flight with a decent price. Princey was patient and kind. She worked to get us a discount on one of the flights with decent hours. Thank you so much! The Coxes
Response from RoamingmoodMay 27, 2022
Dear Sheila, Thank you for the kind words. We’re delighted to hear you received the assistance you needed from Princey. Feedback like yours helps us on our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here. We look forward to assisting you again should you need our help. Thank You Roamingmood
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Alice
May 21, 2022
I had a great experience with agent…
I had a great experience with agent Dave, he’s such a professional agent in dealing with his clients.I will highly recommend him to my friends in booking a flight.I thank him for his kindness and patience. More power to you Dave and to roamingmood.com 👍👏👏
Response from RoamingmoodMay 22, 2022
Dear Alice, Thank you for the kind words. We’re delighted to hear you received the assistance you needed from Dave. Feedback like yours helps us on our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here. We look forward to assisting you again should you need our help. Thank You Roamingmood
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Barbara
May 21, 2022
Tom is the one to talk to...
Tom was very helpful when another agent for some reason didn't process my booking. I was not very happy, I had to pay a little more but I am glad Tom honored is promise. Thank you Tom. I really appreciate all your help and patience.
Response from RoamingmoodMay 21, 2022
Dear Barbara, Thank you for the kind words. We’re delighted to hear you received the assistance you needed from Tom. Feedback like yours helps us on our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here. We look forward to assisting you again should you need our help. Thank You Roamingmood
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