Roadtrippers Reviews | Read Customer Reviews of roadtrippers.com

Roadtrippers Reviews | Read Customer Reviews of roadtrippers.com

Roadtrippers reviews

123 approved reviews, newest moderated first

WER
Aug 20, 2024
It's not as user-friendly as stated
It's not as user-friendly as noted in the promotional videos. It's difficult to change the route options. When the options are changed, it wants you to back track in place of rerouting. I paid for the program once and will use it. Otherwise, I will not extend it past the first year.
Response from RoadtrippersAug 21, 2024
Thank you for sharing your experience. We're sorry to hear that our trip planner hasn’t met your expectations. Your feedback is invaluable as we continue to improve and strive to make Roadtrippers an easy tool to plan trips. If you have any specific suggestions or need help, please contact us at [email protected].
Report
PH
Aug 10, 2024
Ruined two good apps, this is useless.
Used the Campendium app and Togo Rv. Both were great and allowed me to plan trips with safe routes towing a travel trailer. Since the Roadtripper robbery i can't plan a trip at all. Routes aren't acceptable for towing and maps hide route numbers and valuable information. My last attempt to just get mapping to a campground 124 miles away was a disaster. A three day trip with stops at motels. Everyone who had subscriptions to Togo Rv should have been given refunds before these crooks took over. Would not recommend.
Response from RoadtrippersAug 12, 2024
We’re sorry to hear about your experience and understand your frustration with the changes to the Campendium and Togo RV apps. We would love the opportunity to learn more about the recent issues you described and see how we can help you use Roadtrippers. Please contact our team at [email protected].
Report
customer
Aug 6, 2024
It is everything that I expected and…
It is everything that I expected and more with all of its route suggestions and attractions along the way!
Response from RoadtrippersAug 12, 2024
Thanks for the great review! We're thrilled to hear that our route suggestions and attractions helped you plan a great trip. Happy travels and enjoy your adventures!
Report
Todd C.
Aug 6, 2024
the AI does a decent job
the AI does a decent job, but you can tell the paid placement ones that drift in a little outside the distance you request
Response from RoadtrippersAug 12, 2024
Thanks for your feedback! We're glad our AI trip planner is working well for you overall. We appreciate your note about some of the suggested places. We'd love to learn more about any recommended places that you felt were not a good fit so that we can keep improving the quality of suggested stops. Please contact us at [email protected]!
Report
K L.
Aug 6, 2024
Automatic renewal money grab!
First, last year’s merging of accounts from roadtrip and other apps was confusing and I believed I had cancelled the subscription. Second, there is absolutely no notification (or receipt!) related to automatic renewal. Most respectable companies at least send an email giving a heads up. Customer service is completely scripted and weak. Waste of money imo.
Response from RoadtrippersAug 12, 2024
We're sorry to hear about your frustrating experience and the confusion about your subscription status. We understand how important clear communication is and appreciate your feedback on the renewal process. If you need any further assistance with your account, please contact us at [email protected].
Report
jacquinot E.
Aug 6, 2024
Not user friendly
Not user friendly. Needs to be easier in making route changes. Great concept though.
Response from RoadtrippersAug 6, 2024
We appreciate your feedback, and would love the opportunity to show you how you can currently customize your route on Roadtrippers if you need help with that! Please do reach out to our support team if you have not already so that we can learn the details of what you'd like to see for route planning and so that we can make sure you are notified when updates are made to route customization on Roadtrippers!
Report
Cheta M.
Jul 28, 2024
How did anyone travel before this???!!!!
How did anyone travel before this? HOW? This app and website is SO magnificent! It makes things for those of us who are geographically and navigationally challenged a breeze. It sorts points along the trip well, but CAVEAT: sometimes DO CHECK. It may not always put A before B along the travel line. You can easily see hotels and attractions along the way and add them and gives great details to check them out. It is so visually easy and appealing. Honestly: if I'm traveling any distance I use it and find it enhances any trip. I am NOT connected to the app or makers, but I've used it for years and it is just so, so helpful. Whether your spend or taste is high end, low end, or around the middle you can find places to stay and things to do, and BEST: you can share your route and adds and thoughts with friends and let THEM give suggestions too.
Response from RoadtrippersJul 31, 2024
Thanks for the awesome review! We're so glad our app has made your travels easier and more fun. Great tip about double-checking points along the trip! It's fantastic to hear you love the layout and sharing with friends. Happy travels!
Report
Nathan A.
Jul 23, 2024
HORRIBLE EXPERIENCE
I would leave a zero star review if I could. I signed up for the free trial and at the time I figured they would notify me before charging my card. I tried to use the website and the interface online is awful and kept crashing so I gave up. The next month I saw a charge for the highest "premium" package charged. I reached out to notify that I would like a refund and a receipt since they did not even send me a receipt. Customer service did not help, so I'm trying to warn people not to waste their money on this terrible app. Seems illegal how sketchy this company is.
Response from RoadtrippersJul 25, 2024
We apologize for any frustration you experienced with our service. Our trial is designed to provide users with the opportunity to explore our premium features before committing to a full subscription, with the trial automatically converting to an annual membership unless canceled within the trial period. We strive to ensure our billing practices are transparent and that users are aware of our policies at the time of sign-up. We are sorry that our service did not meet your expectations and that you experienced issues with our website. If you need assistance using Roadtrippers, please contact us directly at [email protected] and we would be happy to help you use our trip planner.
Report