Roadrunner FinancialReviews of roadrunnerfinancial.com

The staff is amazing to deal with. They go beyond to help the client and the dealer make a deal happen. They are 5 stars only because that is the max rating. They deserve a 10 star rating!!!

Disclaimer-I am not paid/nor work for this co. I have experience in lending, I directed 2 family members to this company for the smooth process and transparency. This is the parameters all finance companies should lend by. I have walked in various roles in lending, this company is not as some of these reviews have stated below. The payment process is transparent and again smooth, for both family members I continue to monitor their file to ensure my recommendation was/is accurate. Another plus is not shopping your credit, the aesthetics of it, despite the slim points reduced if coded for the secure inquiry, it elements this with 1 inqu, but providing you an approval and not a hard inquiry until you sign your docs. I am a bit confused on many negative reviews below, while not dismissing their concerns, but voicing and overseeing the process as a former F&I myself; either majority of the individuals below have encountered a batch of bad or new employees or misunderstood their approval/rate sheet. The rate sheet is used as a guide against the FICO your report is scoring, in this company's case it is the FICO Auto 8, in many or all cases pulled from Experian. Also, many may not know and I am in no way dismissing anyone's knowledge, however the ancillary insurances/add-ons at closing with your sales closing rep, are optional. Do not be lead to believe they are not, a loan can not be conditioned or known as stips declare you MUST have the add-ons/ancillary insurance. I do recommend GAP for any and all, for the unforeseen for the equipment secured primarily by RoadRunner Financial, for your peace of mind. However, the warranties/ protections are optional and can be negotiated on the charge by cost/reduction of years/service or merely reduced because the dealer sheet has the (+/-) overages in sales for the month to do so, or incentive by their sales department within the company at the dealership. Also, another perk with this company, dealerships have zero holdbacks, to put in perspective RoadRunner Financial and the Dealership have an incentive to approve and move your loan along to close, and fund their books, and place the loan in a residual payment state with RoadRunner. I helped two members in March 2022 with their ATVs, including cosigned with my son on his ATV; this company matches the rate sheet, it does not hit your credit with a hard inquiry until the day the loan is closed.The convenience of their transparency, zero shopping and giving the consumer control of their approval (allowing you to assign your approval to another location by calling the customer care to pull back your approval, for the same product at another location or recondition the approval if needed, of course if approved for a different product.) Finance can be smooth, however it can be complicated, the ease of this process in exchange of shopping or aesthetics on credit report, their excellent customer care are hands down one of the best I have worked with including my credit union, as well matching near my Amex's customer care. Likewise, in a business setting the floor-plans I have funded, provided rate sheets, an (or)incentives NOT kickbacks; this company is very transparent. Not all funding and (or) incentives will be disclosed, ex. if the dealership closes 10-20 deals, the incentive on the rate sheet may be reduced favoring the dealer to provide further leverage and incentive to keep the momentum of sales. There are many vessels to finance, including the customer care assisting all, who may or may not understand why a slim credit file young adult qualifies higher than they may, in contrast due to a lengthy credit file or extensive debts declined; known as credit utilization (percentage of your available credit you are using) and your debt ration ( your debts vs your income/disposable available monthly income.) All factors are part of the pie in an approval. Equally, customer care can make a deal smooth or a prospect hesitant in purchasing. My biggest advice, is understanding the lending company you are working with ex. Octane Lending, or who has placed the "stips"(conditions of your approval/necessary documents to complete the approval) or a contingency "approved" application; communicate if a misunderstanding or a necessary document. Please keep in mind lending practices mishandled/mislead and bad "paper" funded, contributed to the "great recession" many of us, myself as an F&I weathered the storm with many unknowns. Ultimately, this holding funding companies to a higher standard, to ensure a corp servicing the paper for 7 years after, will not be managing "bad paper" while account ages out/paid. I recommend RoadRunner, if you have an appreciation for transparency, the aesthetics of minm. hard inquiries, and a smooth purchase.

I have challenged credit. I purchased a side by side for my wife and the dealership got loan approval threw road runner financial service. my payment is due on the 20th of each month. On 9/20/22 I submitted a payment online which includes the $4.25 convenience fee. On 9/22/22 starting early in the morning I started receiving phone calls and emails claiming they have not received my payment. I was asked to resubmit the payment because the first payment didn’t go through. and on stupidity of my part I resubmitted another payment. Please note, I am trying very hard to develop a good and clean payment history. 9/24/22 I had checked my online banking to see if another payment that I have made cleared. Only to discover that both payments that I submitted to Roadrunner Financial have been withdrawn from my account putting me in the negative of over $400. so I contacted Roadrunner Financial service and explained to them the situation. Giving them both the confirmation numbers for each payment that was withdrawn from my checking account. I also asked them to put back into my account one of the payments that was received. it was explained to me that Roadrunner Financial service uses a second party accounting firm that manages its accounts. And that I was going to have to send an email and a letter explaining what happened and asking for the second payment of that. They claim that they have no affiliation with this account management Second party company. When you look it up online it is actually a subsidiary company to Roadrunner Financial created so that they can charge you a $4.25 fee for making your payment. Which to me is yet another scam. Up to this incident I was satisfied with Roadrunner Financial. but it is now clear to me that Roadrunner Financial services approve loans to people with challenge credit and then takes advantage of them thinking that because they have challenge credits that they’re stupid people which allows them to take advantage of them because they’re not smart enough to take action against them. because of their scamming process. And please note, I should’ve never submitted the second payment. that’s something I shouldn’t have done. Nevertheless I am now $400 in the hole in my checking account and I am left with the stress of how I’m going to get this took care of so I can pay my other bills. Money is very tight I think for all of us in these times. If you’re reading this. I strongly encourage you to seek your financial needs from another financial institution. It is now in my opinion That Roadrunner Financial services pray on people with bad credit and take advantage of them. Very disappointed in how I’ve been treated!

Great company! Highly recommend.

Do to the greed and incompetency of your sorry ass company I would not recommend anyone to buy through your services. Why there is no way to pay the correct amount because anyway i try to make a payment there are extra fees. I have read other comments and I am not the only person that thinks your company is incompetent

I bought a Harley Davidson from Faith Motorcycle in Conroe Texas, they set me up with Roadrunner Financial. I'm very pleased with Roadrunner Financial, great interest rate, I had to call them and they have a great costumer service.Very patient and very helpful employees. I recommend Roadrunner Financial very easy to work with. 5 STARS 💯👍

I had Finance my four wheeler Roadrunner and I had never missed a payment and probably 18 or 19 months and like many people between covid and everything else I have following $229 behind I did speak to the manager and try to make some sort of positive approach just saying hey give me a couple weeks to get at least one payment in and the meantime all I kept doing was starting to come repossess my four-wheeler over $229 and the towing and recovering fee I'd be more than what I owe I would not recommend going through them now I am looking for someone else to finance through the remaining balance

After I was assured, by Roadrunner financial, that my ATV was clear and paid off with them, they falsely reported my account as being late for months and then added a "charge off" to all credit bureaus under my name. One of the managers that I spoke with even became verbally aggressive and unprofessional. I have proof of payoff and they still falsely reported my account as a "charge off".