RoadGuard Ignition InterlockReviews of roadguardinterlock.com

Customer Service is garbage. It's a money grab to be sure. I've had a situation that involved me missing a retest. Boom. Violation - reset needed. When trying to reach someone to find out why I get dinged like this when several times before and after I successfully took the retest. Which means I have NO ALCOHOL in my system! The only way to dispute is to fill out an online form which they say may take 5 DAYS for a response. To which you will get an AI generated email saying they do not issue credit for this type of violation. We aren't their 'customers' we are a bank they withdraw dollars from. Don't fall for their website hype. There's no way they get 4.8 stars on Google. Not sure any of these companies are good - their equipment and testing are secret and there's zero regulation.

Michelle, Cole and Mike provided amazing customer service. All my questions and concerns was answered Great team work at the 6403 Dickens henrico VA location!

This system is straight trash,it's unreliable,destroys your vehicles electrical system,customer service is terrible,any problem u have to file an email and wait a week or 2 for a response,Youll get violation letters from the MVA even if you've done nothing wrong to violate,it's a greedy money pit,stay away at all cost

I do not recommend them at all. I began getting violation errors due to a faulty device after having it only 2 months. From early July until mid-August I got a “Violation Reset” error at least once a week and had to return to the shop in 3 days to avoid lockout. Each time I was charged almost $60, plus $70 for a lockout code. Despite multiple requests to Roadguard to correctly credit my account for the errors resulting from the faulty device, they couldn’t calculate the refund correctly and still owe me $130. You can only handle the credits by their online portal and each response takes up to one week. They finally replaced my device control module after about 8 times of returning to the shop every week, and I’ve had no issues since besides still being owed $130. I got the order from the judge to remove my interlock last week, but it can’t be removed until Roadguard authorizes the shop for removal and that also takes 5-7 business days. This was hugely disruptive, expensive and added extreme distress to an already stressful ordeal.

DO NOT put ANY of these devices on your vehicle!! There is so much you are not being told about the long dark road you're about to go down. This entire experience is set up for failure and will drain you of money and produce nothing of use for you. Regardless of whether you drink or not the hurdles put in place by the state of Michigan will ensure that you are far more than likely to fail and spend possibly TENS OF THOUSANDS getting there. DO NOT DO IT!!!

I am very pleased with RGII Sales Dept. They are very pleasant to talk with. They specified what was needed and sent required info to PA DMV immediately.

Paulette was very sweet and helpful. She took her time and even asked for additional help to assist me with all of my needs. I really appreciate professionals like herself and I hope that her co workers/managers acknowledge that :)

I would advise against using this company if you have to get an interlock device. Very unwilling to help when I needed to replace my battery and starter after having problems with my vehicle. Asked my service provider how to go about working on my vehicle if I need to disconnect the battery to safely replace electrical components. He said call them and document it and it shouldn't be a problem. They said well you can take it to a shop and they will have to get a 3rd party bypass code. I said I ordered the part and need to change it but don't want a violation. Was told I would have to pay the violation fee and there was no way around it and that the violation fee would still be cheaper than shop labor to fix it. I've had no violations, no missed or late payments. I was just trying to stay in compliance and there's no way around it so had to play a game of operation and change my starter with the hot wire still having power to it. They increase the prices every couple of months. They have been rude and patronizing every time I've spoken with them. It was a little cheaper when I was quoting different companies. I definitely picked wrong.