RoadGuard Ignition InterlockReviews of roadguardinterlock.com

RoadGuard's website advertises "first month on us" like the service is free. The second my installation was done, the service center told me I owed RoadGuard additional setup fees they never mentioned upfront. RoadGuard also never sent the court the installation confirmation they're required to send, even though they told me they would. Customer service is a joke. I couldn't get a real person on the phone using the number tied to my account, not once. The moment I called from a secondary number app, someone picked up immediately. Draw your own conclusions. Here's the real kicker: I was charged just to have them tell me which service center could install the device. Then I paid RoadGuard again for the installation. Then I paid the service center on top of that. Less than a week later the device turned out to be faulty, and now I'm being charged by both RoadGuard and the service center again just to have them look into their own broken equipment. In my first week alone I was out almost $1,000. If I'd known this is what "compliance" actually costs, I would've found any other way. Avoid RoadGuard if you have any choice in the matter.

They are liars from the beginning all the way to the end .. they barely answer a phone .. they add fees when they tell you dont worry about it when your vehicle is undergoing maintenance .. the hang the phone up quickly .. they say they are open 24/7 really open 5 days and not 24 hours

Absolute worst company. I was promised when I signed up that my first month would be free and I let them know that there were other companies that were cheaper and I would need to go with them if the first month was not going to be free due to my financial situation. They never gave me a month free eight or nine months later there is still no month free. I informed them prior as well as the auto shop that I had to be out of town for three weeks in December so I was not going to have access to my car to get it calibrated. They charged me a lockout fee which they made me pay over the phone to get a code to turn my car back on to get it to a center. They then charged me Another lockout fee on my account. Both payments were $75 so I had to paint $150 to get my car unlocked. Also the removal fee states it’s for labor such as undoing wiring and what not the specialized for the device but it is not a road guard representative taking out the device you are paying a labor fee for the labor to do that labor at the auto shop so they are just adding an $85 removal fee when you’re already having to pay the actual labor to the auto shop. Also, every single time I went to get it calibrated it is the only device that two separate auto shops I’ve gone to has had trouble with only the road guard devices every single time I go this hate every single time. It’s a road guard device and they have to call the helpline to get them to push it through a calibration.So there is about 120, 150, and an 84$ fee I should have never had to pay. Go with any other company!

Please DO NOT USE this company. They are a complete rip off and have zero client service. They literally do not help you at all when you call and over charge you and will not return your money. They also will not obey a Judge's order!

Do not believed what they said. Specially when they tell your 1st month is free.

Road guard will Not do their job . They are not sending over the install certificate to Minnesota DmV and we have had our Draeger installed May 22 - it has been one month and we have called them twice a day mon- Friday and NOTHING gets done - they say they will call - they don't - WHO is RUNNING this Business - My 21 year old son could do a better job - jr

Paid for the application fee and was told it would take 30 days back in November 2025. Still to this day the documents have not been sent to the DMV!! They talk about fast and reliable service but that isn’t what we received AT ALL. Very unprofessional and wasting peoples time and money.

NEGATIVE 5 STARS. These guys are a joke and have literally lied and was crewed up at every single turn during this entire process the only rt by Ii ng going for this company is the independent installers that are local and are amazing. But Roadgaurd and SmartStart are absolutely the worst company ive ever dealt with. They make the slimiest salesmen and attorneys and even politicians look like saints. They owe me a small refund even and absolutely refuse to send it even after they acknowledged I'm owed it so now I get to take all my records to the Attorney generals office and spend every available moment I have in life to report and review this sperm dumpster of a company.