RoReviews of ro.co

Response from RoMar 27, 2026

Hi there, we’re sorry to hear about your experience. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. If you are approved by your insurance, the price of the medication co-pay can be much lower than the cash-pay options. Transparent pricing and more information about the overall cost of the Body membership can be found on our website here: ro.co/weight-loss/pricing/

Response from RoMar 27, 2026

Hi there. We understand that you want to cancel your Ro Body membership. You can cancel your plan by logging into your Ro account, clicking "Ro Body Program," and selecting "Cancel Subscription" from the Program Details page. You can also cancel by following the instructions here: https://ro.co/my/help-center/articles/what-if-i-want-to-cancel-my-ro-body-membership-subscription/.

Response from RoMar 27, 2026

Hi there. We’re sorry to hear you’re having trouble getting started, technology can definitely be frustrating sometimes! Our team is here to help walk you through it step by step. Please feel free to reach out to [email protected], and we’ll be happy to assist you in getting everything set up.

Response from RoMar 27, 2026

Hi there. We’re really sorry to hear about your situation, and we understand how difficult this can be. Due to federal regulations, patients with Medicare or other government insurance aren’t eligible to use manufacturer savings cards or coupons. We know affordability is incredibly important, and we encourage you to speak with your provider about potential alternatives or options that may be available to you.

Response from RoMar 27, 2026

Hi there. We’re really sorry to hear about your experience, this sounds frustrating. Refill timing can depend on clinical review and processing timelines, but we understand how frustrating delays are when they impact your treatment. At this time, deliveries are not scheduled for a specific date and are shipped once processed. We recognize how important predictability is and appreciate your feedback. If you’re open to it, we're reaching out for more information to see how we can help.

Response from RoMar 27, 2026

Hi there. We’re sorry to hear you’ve had trouble navigating the site. To place an order, you’ll need to complete the online visit on our website at ro.co, which helps our providers determine the right treatment for you. If you need help and aren’t an active Ro member yet, you can reach our support team by emailing [email protected], they’ll be happy to guide you through the process.

Response from RoMar 27, 2026

Hi there. We’re sorry to hear about your experience and understand your concern. If you were billed for medication, that usually means you were approved by a provider. We also want to note that our starting dose for the Wegovy pill is $149, so a charge over $200 may be from a different service. It's worth double-checking that the charge is from Ro Health on your bank statement. If you’d like, please reach out to us directly so we can review your account and provide more clarity.

Response from RoMar 27, 2026

Hi there. We’re sorry to hear about your experience, this definitely sounds frustrating. Our system may flag duplicate accounts when the same name and date of birth are used, which can sometimes happen if an insurance check is completed with one email and enrollment is finished with another. This is typically done to protect patient information and ensure accounts are properly consolidated. We’d be happy to take a closer look and help resolve this for you, we're sending you a request for more information.